Senior Professional Services Consultant

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. Protection Starts with People. Proofpoint. The Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products. This includes Endpoint DLP, Insider Threat Management (ITM) SaaS, Email DLP, Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), Data Security Posture Management (DSPM), Insider Threat Detection (ITD), ITM On-Premises, and Proofpoint Isolation. This individual will develop new services, implement best practices, and assist in customer escalations as needed. The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success as well as third party DLP solutions (Microsoft + Symantec DLP offerings) to support migrating legacy solutions to the Proofpoint Data Security Posture Platform. Proofpoint’s Consultants are service delivery experts who manage and align client business priorities with data protection strategies. As subject matter experts on a wide spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients’ security risk by mapping technology to organizational processes and resources. This role is challenged with delivering innovative ideas and solutions that derive measurable results. This is a critical and visible role as it involves support for several of Proofpoint’s top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors, and executive levels to provide excellent service delivery and communication which includes product deliverables, conducting conference calls/meetings, consulting process reviews/workshops, and briefings. The position requires the ability to work with non-technical managers and executives to develop technical and business requirements for their company’s custom data security program. Your day-to-day • Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations to optimize Proofpoint technologies. • Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people. • Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations. • Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high. • Present updates to management identifying risks, challenges, and proposed solutions. What you bring to the team • 8+ years industry experience in a customer-facing role • 8+ years of experience in IT consulting or related fields. • Familiarity with Data Security: Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts. • Clear and effective communication skills, both written and verbal. • Demonstrated organizational abilities with a keen eye for detail. • Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually. • Proven ability to manage multiple tasks simultaneously and follow through to concepts. • Clear and effective communication skills, both written and verbal. • Demonstrated organizational abilities with a keen eye for detail. • Commitment to delivering exceptional client service, with the confidence to engage in-person and virtually. • Proven ability to manage multiple tasks simultaneously and follow through to completion. • English proficiency in both technical and non-technical communication is required. • Desired Skills: Proficiency in Active Directory, Entra ID (Azure AD), GPO management, and PowerShell scripting o Experience with identity security tools, deep knowledge of "identity-centric indicators of compromise", and understanding Exposure to Microsoft or Symantec DLP solutions Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you!