Senior Program Manager

Job description

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder. ABOUT THE ROLE: Tempo is looking for a Senior Program Manager to join the Product Operations team. Reporting to the Director of Product Operations, you’ll be the connective tissue behind Tempo’s most ambitious product initiatives – from major product launches to significant platform releases. This is a high-visibility, high-impact individual contributor role that requires both strategic thinking and sharp execution. You’ll work across every department – Product, Engineering, Marketing, Sales, and beyond – driving alignment, surfacing risks early, and keeping complex, multi-team programs moving. A core part of this role is tracking readiness and adoption across customer- and partner-facing workstreams, ensuring that what ships internally lands successfully externally. You won’t manage people, but you will influence them – building the kind of cross-functional trust that gets things done. WHAT YOU’LL DO: - Own end-to-end program management for large-scale product initiatives – new product launches, major releases, and strategic cross-functional programs – from scoping through delivery. - Build and maintain master program plans, track milestones and dependencies, and drive accountability across teams to keep initiatives on schedule. - Facilitate alignment across Product, Engineering, Marketing, Sales, Customer Success, and external partners – translating complexity into clear priorities and next steps. - Monitor and report on customer- and partner-facing readiness: tracking enablement milestones, adoption signals, and launch rollout health so nothing lands without the right support in place. - Proactively identify risks, surface blockers early, and work with stakeholders to devise and implement contingency plans. - Define program success criteria and communicate progress clearly to senior leadership and cross-functional stakeholders through structured status updates and reporting. - Lead post-launch retrospectives to capture what worked, what didn’t, and what the next program should do differently. - Use AI tools to streamline how programs are run – from synthesizing updates and generating reports to surfacing risks and managing workflows more efficiently. - Drive continuous improvement in how Product Operations plans and executes programs across Tempo. WHO YOU ARE: - You have 6+ years or equivalent of program or project management experience, with a proven track record of leading large, complex, cross-functional initiatives in a tech or SaaS environment. - You’re an experienced individual contributor who knows how to lead through influence – building credibility and alignment without relying on direct authority. - You’re genuinely AI-savvy: you actively use AI tools in your work today – to manage workflows, synthesize information, generate reports, and work more efficiently – and you’re always looking for how to push that further. This is a hard requirement, not a nice-to-have. - You’re comfortable working across both internal and external workstreams, with experience tracking or monitoring readiness across customer- or partner-facing programs. - You’re fluent in Jira and how it’s used to plan and track complex work. Familiarity with Tempo products is a genuine advantage. - You bring strong communication and stakeholder management skills – you can adapt your message for an engineering sync or an executive update without missing a beat. - You’re structured and detail-oriented, but you don’t let process slow things down – you know when to add rigor and when to move fast. - Agile certifications (CSM, PSM, SAFe, PMI-ACP, etc.) and/or PMP are a plus, but not required. - A degree in a relevant field is an asset, but equivalent experience is what we’re really looking for. WHY JOIN TEMPO? - Impact: Work on meaningful programs that shape how Tempo builds and launches products – your fingerprints will be on everything from first idea to customer hands. - Innovation: Be part of a culture that values creativity and continuous improvement, with real opportunities to influence how we work. - Collaboration: Join a team that values openness, clear communication, and learning from every launch – wins and misses alike. - Growth: Opportunities for professional development, including conferences, courses, and mentorship. WHAT’S IN IT FOR YOU (ORG-WIDE) - Remote first work environment - Unlimited vacation in most of our locations!! - Great benefits including health, dental, vision and savings plan. - Perks such as training reimbursement, WFH reimbursement, and more. - Diverse and dynamic teams with challenging and exciting work. - An opportunity to have a real impact on our business. - A great range of social activities (both in person and virtual). - Optional in person meet-ups and the ability to travel to our international offices. - Employee referral program. - And so much more! Note: As our hiring teams are global, please submit your resume in English only. Apply today to join the Tempo team and help shape the future of enterprise productivity software. Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.