Senior Program Manager

Job description

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. What will you contribute? Reporting to the Director of Program Management, Americas, the Program Manager leads multiple strategic, mid-to-large-scale initiatives from intake and definition through delivery, transition, and operational readiness. This role is accountable for execution discipline, stakeholder alignment, risk mitigation, financial oversight, and clear executive communication across complex customer and internal delivery programs. Responsibilities & Deliverables: Lead delivery of multiple strategic programs, ensuring outcomes are achieved on time, within budget, and aligned to business and customer objectives. Own executive-level escalation management by proactively identifying, communicating, and resolving critical project, commercial, customer, and operational issues. Serve as a primary interface with sponsors, stakeholders, customers, and delivery teams to define objectives, align expectations, and maintain accountability. Define project goals, scope, governance, team roles, and responsibilities across each phase of delivery. Manage weekly execution plans, project assignments, milestones, dependencies, and progress against cost, schedule, scope, and quality commitments. Lead change control by assessing impact, facilitating governance decisions, and ensuring approved changes are clearly communicated and controlled. Maintain financial discipline through forecasting, budget management, variance analysis, and corrective action planning. Continuously identify, qualify, and track risks and issues, including mitigation plans, contingency actions, ownership, and executive visibility. Identify resource needs early and communicate requirements clearly to ensure programs are staffed with the right skills at the right time. Manage internal and external stakeholder communications, ensuring appropriate cadence, transparency, and alignment across sponsors, customers, delivery teams, and support organizations. Support commercial discussions, scope definition, effort estimation, Statements of Work, and business case development. Leverage delivery insights and customer feedback to improve customer satisfaction, identify growth opportunities, and support account strategy. Promote consistent use of project management standards, tools, processes, and delivery governance across project teams. Required Skills & Experience: Extensive project or program management experience. Proven experience leading technical and non-technical resources across cross-functional delivery teams. Demonstrated experience identifying action items, tasks, dependencies, and activities, and tracking them through completion. Experience defining, implementing, and continuously improving standards, processes, and procedures using industry best practices such as PMI or CMMI. Experience building project budgets based on work breakdown structures, resource plans, and delivery commitments. Cloud Technology & Delivery Environment Working knowledge of cloud platforms including AWS, Azure, and GCP. Understanding of SaaS, PaaS, and IaaS delivery models. Familiarity with cloud architecture, networking, identity management, and integration patterns. Experience managing cross-functional architecture, infrastructure, and application delivery teams. Vendor & Third-Party Management Experience managing cloud providers, system integrators, external integration partners, and third-party vendors. Ability to negotiate priorities, resolve cross-organizational dependencies, and maintain delivery alignment across internal and external teams. Service Transition & Operations Experience planning production cutovers, go-live activities, and operational readiness. Experience transitioning delivered projects into sustainable support and service operations models. Understanding of SLA management, incident management, and service operations practices. Executive & Client Leadership Experience presenting program status, risks, issues, financials, and mitigation plans to executive stakeholders. Experience leading steering committees, governance forums, and customer-facing executive reviews. Experience managing senior client relationships, including C-level stakeholders. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.