Senior Program Manager

Job description

The Senior Program Manager is responsible for the governance and successful delivery of complex, strategic client-facing application and technology programs. They ensure that the various projects within their programs are aligned with business objectives, contractual commitments, and organizational priorities. They coordinate the contributions of multidisciplinary teams, anticipate risks and interdependencies, and maintain control over scope, schedules, resources, revenue, and costs. Acting as the primary point of contact for clients and key stakeholders, they create the conditions required for effective decision-making, sustained collaboration, and the predictable delivery of value. Through their expertise and influential leadership, they also contribute to the continuous improvement of program management, governance, and technology deployment practices. Responsibilities: Program Governance and Delivery Lead the programs within their assigned portfolio, from planning through deployment and stabilization. Establish the governance structure, decision-making mechanisms, performance indicators, and reporting processes required for successful execution. Maintain an integrated view of projects, schedules, dependencies, milestones, and expected outcomes. Ensure that programs are aligned with client priorities, contractual commitments, and LGI’s objectives. Monitor overall program performance and take prompt action when deviations occur. Planning, Financial Performance, and Capacity Management Plan and monitor schedules, resources, revenue, billing, effort budgets, associated costs, and key program commitments. Anticipate capacity and expertise requirements in collaboration with the appropriate managers. Monitor financial performance, identify variances, and recommend the necessary corrective actions. Assess the impact of changes to scope, schedules, or resources. Provide reliable information to support decision-making. Risk, Issue, and Change Management Anticipate and manage risks, dependencies, constraints, and issues that may affect programs. Assess their operational, technological, financial, contractual, and client-related impacts. Develop and implement the necessary action plans and mitigation strategies. Manage changes while maintaining an appropriate balance among value, scope, costs, capacity, and timelines. Facilitate the resolution of complex or ambiguous situations. Cross-Functional Leadership and Engagement Provide influential leadership to teams and stakeholders without direct managerial authority. Clarify priorities, facilitate trade-off decisions, and promote effective collaboration. Serve as a subject-matter expert in program governance and management. Foster accountability, transparency, and a results-oriented approach. Client and Stakeholder Relationship Management Act as LGI’s primary point of contact for the programs under their responsibility. Build trusted relationships with clients, partners, and key stakeholders. Understand their needs, constraints, and concerns to help guide decisions. Proactively communicate progress, risks, required decisions, and potential impacts. Manage expectations and sensitive situations while safeguarding both client satisfaction and LGI’s interests. Practice Excellence and Transformation Contribute to the evolution of program and project management standards and practices. Identify and lead improvements aimed at increasing predictability, efficiency, and execution quality. Leverage data, digital tools, and approved artificial intelligence capabilities to support analysis, planning, and decision-making. Promote the adoption of responsible, repeatable, and value-creating practices. Education Bachelor’s degree in business administration, information systems, computer science, engineering, project management, or a related field. PMP certification or recognized training in project or program management is a strong asset. Experience A minimum of 10 years of relevant experience in technology project or program management. Demonstrated experience managing complex programs involving multiple projects, teams, and stakeholders. Experience leading large-scale technology deployments or implementations, from initiation through production launch. Experience working in multidisciplinary environments that include business analysts, architects, developers, technical specialists, and project managers. Experience in the healthcare, government, institutional, or other regulated sectors is a strong asset. Knowledge of clinical solution environments, ERP systems, business intelligence, or complex enterprise systems is an asset. Skills and Competencies: Demonstrated ability to navigate ambiguity, bring structure to complex situations, influence without direct authority, and create alignment among sometimes competing interests. Strong understanding of IT environments, including applications, integrations, data, and infrastructure. Knowledge of management, collaboration, planning, and visualization tools such as Microsoft Project, Power BI, Dynamics 365, SharePoint, Smartsheet, or Confluence is an asset. AI Proficiency : Must use and promote the responsible use of artificial intelligence to improve planning, analysis, and execution, and uses it regularly in their business processes and tasks. Critical Thinking and Judgment : Resolves complex issues, analyzes trade-offs, and anticipates the risks and impacts of decisions. Communication and Collaboration: Ability to engage multiple teams and stakeholders and adapts communication to operational, client, and executive audiences. Accountability : Takes ownership of the overall outcomes of complex programs and intervenes proactively when commitments are at risk. Client Focus: Balances client satisfaction, delivered value, and organizational interests when making program decisions. Business Acumen: Integrates financial, contractual, operational, and client considerations into decision-making. Innovation and Continuous Improvement : Advances management practices and contributes to improving program performance. Strategic Leadership: Ability to balance immediate operational requirements with longer-term organizational objectives. This position requires bilingual proficiency, as the successful candidate will be required to work with documentation in both French and English and communicate verbally and in writing with French- and English-speaking partners, clients, vendors, and colleagues. Why join LGI? A workplace built on trust, autonomy and collaboration The opportunity to grow, perform and work alongside curious and talented colleagues A continuous learning culture with dedicated training time, a renowed skills development platform and access to cutting-edge tools Stimulating projects that advance healthcare technology and support the work of over 320,000 professionals, benefiting more than 6 million patients A comprehensive benefits package including group insurance from day one, a group RRSP with employer contributions, 24/7 telemedicine, an employee and family assistance program, and a minimum of 3 weeks vacation per year At LGI Healthcare Solutions, we value diversity, equity, and inclusion. We believe that a diversity of experiences, perspectives, and backgrounds contributes to our success. We are committed to fostering an inclusive, equitable, and respectful work environment where everyone can thrive and reach their full potential. We encourage all qualified individuals to apply. Interested? Come and join us! For over 40 years, LGI Healthcare Solutions has built software that healthcare organizations depend on. AI is now at the heart of that work — not as a destination, but as the engine behind our next generation of mission-critical solutions and our enduring mission: helping healthcare organizations perform at their best. We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have, it's how we work. We're looking for talent who explore and innovate by instinct and want their work to matter beyond the codebase: shaping decisions, enhancing processes, and enabling healthcare practitioners.