Senior Program Manager, Performance Marketing

Job description

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As a Senior Program Manager, you will lead the execution of key initiatives within Lightspeed's Performance Marketing business portfolio, driving strategic progress, operational efficiencies, and measurable growth. You will collaborate closely with teams across GTM and the broader Lightspeed organization to ensure seamless execution of priority programs. You will play a critical role in advancing performance marketing initiatives that strengthen customer acquisition, optimize marketing investments, and drive sustainable business growth. By leveraging structured execution frameworks, you will align cross-functional teams, track progress against OKRs, and drive measurable business impact. Your ability to orchestrate complex initiatives with clarity and precision will be essential in delivering results efficiently and effectively. Additionally, you will support stakeholders in applying best practices for program execution while building strong relationships with senior leaders to drive alignment on high-priority initiatives. You will work closely with Marketing, Growth, Sales, Finance, and other cross-functional partners to identify opportunities, remove roadblocks, and ensure performance marketing programs are delivering against business objectives. Given Lightspeed’s dynamic environment, adaptability is key—you will proactively respond to shifting business needs, supporting both the GTM team and Lightspeed’s broader strategic goals as market conditions and opportunities evolve. Location: Lightspeed is specifically seeking qualified candidates based in the Greater Montreal region, as this role follows a hybrid work model with regular in-office attendance at our Montreal headquarters. What you’ll be doing: - Independently initiate and lead execution of key cross-functional, Lightspeed-wide programs; to support organization performance and delivery of the Lightspeed strategy. - Partner and collaborate with Sponsors, Senior leaders, business leads, and stakeholders, to achieve key business and financial success metrics for programs and initiatives, ensuring business and financial alignment. - A solid understanding of performance metrics and commercial outcomes with every program - Ability to use change management principles to ensure programs can adapt in response to evolving strategies or shifting priorities from Program Steering groups. - Team up collaboratively, as required, with Business Leads and commercial modelling /analysts; to execute together for velocity and stability. - Solution programs and approach, seeking clarity on ambiguous deliverables, defining scope and execution plans. - Effectively utilize program delivery tools and techniques, encompassing initiation, scope definition, governance, metrics tracking, milestone setting, deliverables management, task allocation, resource planning, sponsor expectation management, risk mitigation, interdependency management between teams, change management, and post-mortem analysis. - Proactively assist with identifying areas of improvement for the Lightspeed Program Management craft and practice. - Present and communicate complex ideas succinctly with a clear message of status and decisions needed, as well as regular reporting on program execution and metrics. - Provide support and input to others within the Go-To-Market (GTM) Programs team and across Lightspeed. What you need to bring: - 7+ years previous experience in leading the execution of impactful, complex, and large programs of work; or similar - Background in facilitating, and working across multiple teams building strong stakeholder relationships, collaboratively, for outstanding business and individual outcomes. - Experience working within an in-house program manager role, focused on performance marketing, with a strong understanding of customer acquisition, campaign performance, marketing channels, and the key metrics that drive growth and ROI. - Ability to partner with Marketing, Growth, Sales, Finance, and other cross-functional teams to execute performance marketing initiatives and translate data and insights into measurable business outcomes. - Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment. - Comfort in operating in ambiguity across a large, growing, complex, global organization and seeking cross organizational alignment - ability to act with calm - Strong proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates. - Adept and proactive at monitoring and tracking program progress, identifying risks, and implementing mitigation strategies. - Great communicator (at all levels/across multiple stakeholders) with a strong focus on initiative progress and outcomes, clear decision making and data-driven actions and outcomes. - Ideally experience in a high growth environment, ideally SaaS - Ideally experience in a global organization - We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities #LI-DS1 To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.