Senior Program Manager, PMO

Job description

POSITION SUMMARY We are seeking a highly organized and detail-oriented Senior Program Manager, Program Management Office (PMO) to manage and lead our program management function. This is a ground-floor opportunity to build the PMO as a one-person office initially, with potential to scale as our organization grows. In this role, you will partner closely with Product, Engineering, and cross-functional leaders to drive alignment, ensure delivery discipline, and bring visibility to key initiatives across our UCaaS and CCaaS portfolio. KEY RESPONSIBILITIES Establish the PMO function, defining lightweight processes and governance tailored to an agile SaaS delivery model. Partner with product, engineering, and business leaders to plan, track, and report on key initiatives across UCaaS and CCaaS product lines. Develop and maintain dashboards, status reporting, and program metrics to ensure visibility for leadership. Facilitate cross-team alignment, identifying and resolving delivery risks and dependencies. Support quarterly and monthly planning cadences, ensuring priorities and resourcing are aligned. Drive consistency in program execution without introducing unnecessary bureaucracy. Serve as the single point of contact for program and portfolio reporting, scaling the function over time as needed. QUALIFICATIONS Bachelor's degree in Business, Computer Science, Engineering, or a related field (Master's degree or PMP certification a plus). 5+ years of experience in program or project management, with at least 3 years in a SaaS or cloud-based technology company. Demonstrated ability to be highly organized, detail-oriented, and effective at managing multiple priorities simultaneously. Familiarity with agile delivery frameworks (Scrum, Kanban, or SAFe) and experience adapting governance to agile environments. Experience managing programs in UCaaS, CCaaS, or related communications technology preferred. Self-starter comfortable operating as a one-person PMO, building structure from the ground up. Proficiency with program tracking tools (Jira, Confluence, Smartsheet, or similar). WHY BROADVOICE We're not just building communication tools, we're creating the future of connection. And we need people who want to build it with us. Own Your Growth No cookie-cutter career paths here. Sharpen your technical edge, step into leadership, or chart a course you haven't even mapped yet. You'll get real mentorship, real resources, and the autonomy to own your outcomes. A Team Built Different Diverse. Inclusive. Real. This is a culture that invests in people, not just performance metrics. You'll be surrounded by people who've got your back and push you to do better work. Impact You Can Point To Your ideas won't get lost in the shuffle. You'll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel. Ready to help us bring our story to life? If you're a strategic thinker who thrives on collaboration and turns ideas into results, we want to meet you. Apply now and lead the charge with us. Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities. ABOUT BROADVOICE At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don't just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.