Senior Program Manager, Product Operations

Job description

## About MoonPay MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia. AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We're building for what's next, for humans and agents. **Recent recognition:** [Forbes' America's Best Startup Employers 2026 .](https://www.forbes.com/lists/americas-best-startup-employers/) 2nd in Crypto Services on [Fortune's inaugural Crypto 100](https://fortune.com/ranking/crypto/) [The Sunday Times Best Places to Work](https://www.thetimes.com/best-places-to-work/medium-companies/article/best-medium-companies-2026-hg8f06jrv) two years running **Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.** **Locations Supported 🌍**US Eastern Hours, Remote or Hybrid out of our NY office *This role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations.* ### **About the Opportunity ✍️** In this role, you will be joining the Product Operations team working cross-functionally to partner with senior leaders across the company, focusing on high-impact strategic projects and analysis. You'll work hand-in-hand with leaders to identify, structure, and act on the most challenging strategic and operational opportunities impacting our business. And you’ll use AI to build scalable systems and processes that multiply your impact. ### **What you will do…** - Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution - Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business - Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach - Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work - Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations - Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations - Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them ### **About You 🙋** The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization. - 5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments - Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process - Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments - Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes - Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions - Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead - Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves