Senior Program Manager, Technical - Fraud Operations

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: We are looking for a Senior Program Manager, Technical to join our Fraud Program team within the Identity & Trust organization. In this role, you will independently own and drive complex, multi-workstream programs that reduce fraud-related losses and improve our ability to prevent and detect malicious activity across Remitly's products and platforms. You will bring a strong technical foundation to your program work — engaging deeply with engineering and analytics partners to evaluate system behavior, inform solution design, and translate fraud risk into scalable controls and product improvements. You will report to the Senior Manager, Fraud Program and Analytics and work closely with stakeholders across product, engineering, analytics, compliance, and operations. This is a hybrid role based out of our Burnaby, BC office. This role is not eligible for fully remote work. You Will: Own and drive complex, cross-functional fraud programs end-to-end — from problem framing and solution design through implementation, measurement, and iteration. Translate fraud trends and risk signals into technical and product requirements, partnering with engineering and analytics to close systemic gaps and deliver scalable controls. Lead fraud risk assessments for new products and geographic expansions, independently driving business requirements from discovery through delivery and ongoing maintenance. Own investigations and root cause analysis for fraud incidents, identifying systemic weaknesses and driving durable improvements across systems and processes. Lead incident response and mitigation for emerging fraud threats, coordinating across stakeholders and providing clear communication to leadership throughout. Define, track, and report on program goals, risks, and success metrics — proactively surfacing issues and driving alignment across cross-functional teams and leadership. Leverage AI tools and agentic workflows to increase program velocity, automate manual processes, and scale your impact across the team. You Have: 7+ years of experience in program management, with a strong focus on fraud, trust & safety, risk, or a related technical domain. Demonstrated ability to independently own complex, multi-stakeholder programs in a high-ambiguity environment. Strong technical fluency — able to engage with engineers and analysts on system behavior, data pipelines, rule engines, and product architecture; capable of evaluating technical tradeoffs and contributing to solution design. Working SQL skills; comfort querying and interpreting fraud and operational data to inform program decisions. Experience building fraud controls from the ground up across new or evolving products. Familiarity with fraud detection systems, rule engines, and machine learning models. Experience applying AI tools to meaningfully scale your work — ideally including designing or contributing to AI-assisted workflows, not just tool usage. Experience in payments, fintech, remittances, or money movement strongly preferred. Bachelor's degree; financial crimes certifications (CFE, CFCS, etc.) are a plus. Willingness to provide support during non-business hours during acute fraud events; this role is exempt from overtime pay. Compensation Details The starting base salary range for this position is CAD$128,000 - CAD$160,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid Our Benefits Four weeks vacation Health Benefits Mental Health & Family Forming Benefits RRSP plan with company match Employee Stock Purchase Plan (ESPP) Life Insurance & Disability Continuing education benefits Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.