Senior Program Manager, Utility Deployment

Job description

### **About Zero Homes** Our mission is to rebuild American communities through healthy, affordable homes. At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects. Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience—transforming home upgrades from a source of anxiety into a seamless experience.Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months. We work by a clear set of values: - **Be a "can kid," not a "can’t kid":** We own our outcomes and go to extraordinary lengths to solve problems. - **Go fast, be clear:** Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience. - **Customer & Contractor Obsessed:** We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners. - **Win, as a team:** We are building an iconic business that will reinvent the industry, and will do so together. If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us. **About the Role & Your Impact** With several active programs and more slated to come online early this year, we’re hiring a Senior Program Manager to lead the successful delivery and scaling of our utility programs. In this highly cross-functional role, you’ll own overall program targets, program design, and work with external stakeholders to deliver against our ambitious goals. This role will require collaborative leadership to set the strategic vision for each program and operational excellence to ensure consistent delivery across a number of contractual obligations, program milestones and revenue targets. This role reports to the head of Business Operations. We're looking for someone who is excellent at risk management, program scheduling, stakeholder management, and managing regulatory complexity to deliver effective outcomes. You’ll also be responsible for reporting to leadership program progress, leading program reviews, and advocating for process changes and improvements. This role is incredibly high impact and provides and opportunity to gain experience with partners across the industry, while enabling substantial growth for Zero. ### What You Bring - 5-7+ years in a cross-functional, highly strategic operational roles with a track record of excellence - A bias for action with excellent organization, record-keeping, and time-management skills - Excellent listening, verbal, and written communication skills with the ability to distill technical information or industry jargon in an easy-to-understand way - Great presentation and public speaking skills - Tech savviness and willingness to learn new software systems - Expertise or familiarity with utilities, including energy efficiency, electrification, or demand-side management programs ### Nice to Have - In-field or management experience in residential construction, HVAC, plumbing, or electrical retrofit work. - Ability to speak Spanish or other languages to support customers or partners