Senior Program/Project Manager

Job description

Senior Program/Project Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management. An experienced Program/Project Manager responsible for leading complex, multi-disciplinary projects and programs across enterprise environments. Drives end-to-end delivery, ensures alignment with business objectives, and manages stakeholders, risks, budgets, and resources to achieve successful outcomes. Key Responsibilities · Lead and manage large-scale, end-to-end programs and projects (infrastructure, cloud, or digital transformation) · Ensure delivery within scope, schedule, cost, and quality · Define project plans, milestones, and deliverables · Oversee deployment, implementation, and transition to operations Stakeholder Management · Act as primary interface for customers, executives, and internal leadership · Manage expectations and provide clear communication on progress, risks, and issues · Drive governance through regular reviews, steering committees, and reporting Financial & Commercial Management · Manage project P&L, cost tracking, and forecasting · Ensure billing milestones and revenue recognition are aligned · Handle change requests and contract variations Risk & Issue Management · Identify, assess, and mitigate risks proactively · Escalate critical issues and drive resolution · Ensure compliance with governance, audit, and security requirements Resource & Vendor Management · Lead cross-functional teams (technical, delivery, partners) · Manage vendors, subcontractors, and contingent workers · Ensure optimal resource allocation and utilization Process & Quality Assurance · Ensure adherence to organizational frameworks (PMO, Agile, Waterfall) · Drive continuous improvement and lessons learned · Maintain documentation, reporting, and compliance standards Required Qualifications · Bachelor’s Degree in IT, Engineering, Business, or related field · Master’s degree (MBA/IT) is an advantage Certifications (Preferred / Required) · PMP (Project Management Professional) – Mandatory or highly preferred · PRINCE2 Practitioner · Agile / Scrum Master / SAFe certifications · IT-related certifications (e.g., ITIL, AWS, Azure ) – added advantage Experience · 10–15+ years in IT / infrastructure / services delivery · Proven track record in managing large, complex enterprise programs · Experience in: o Data center / infrastructure deployment o Cloud / hybrid environments o Managed services / outsourcing · 🔹 Core Competencies · Strong leadership and decision-making skills · Excellent communication and stakeholder management · Financial acumen and commercial awareness · Risk management and problem-solving · Ability to manage ambiguity and high-pressure environments · 🔹 Tools & Knowledge · Project tools: MS Project, Jira, ServiceNow, Smart Labor (SL2), etc. · Good understanding of: o IT infrastructure (servers, storage, network) o Cloud (AWS, Azure) o Service delivery models (e.g., GreenLake, managed services) · 🔹 Key Performance Indicators (KPIs) · On-time, on-budget delivery · Customer satisfaction (CSAT) · Revenue and margin performance · Risk mitigation effectiveness · Resource utilization · 🔹 Preferred Profile (Expert Level) · Experience managing regional or global programs · Ability to handle customer escalations and executive stakeholders · Proven success in turnaround or recovery projects · Strong exposure to enterprise clients (e.g., banking, service provider, aviation like MAHB, public sector) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #malaysia Job: Services Job Level: Expert HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.