Senior Program Specialist, Hospital & Health System Enablement and Ops, Remote

The Senior Program Specialist supports high priority initiatives as a project manager and operator embedded within the Hospital and Health Systems team. This role is responsible for driving the operational heartbeat of our AI enablement and ACO operations, primarily by deploying structured project management frameworks and executing critical workstreams that enable performance success. The Senior Program Specialist supports all Lines of Business (LOB) the market engages in, including Medicare Advantage, MSSP, Medicaid, and Commercial value-based care contracts. The Specialist operates with autonomy to align execution with executive priorities, translating company strategy into measurable, successful field performance. ### Primary Duties: - **Initiative Ownership & Project Execution** - Build an AI-first performance strategy to streamline reporting and drive key Value-Based Care outcomes. - Design and launch scalable project systems — including tracking frameworks, operational playbooks, and standardized tools — to align local markets with central teams. - Leverage AI tools and workflows to manage multiple simultaneous priorities while identifying and mitigating risks, serving as "air traffic control," and enhancing capacity for colleagues to prioritize performance management. - **Operational Governance and Leadership Support** - Establish structured, repeatable frameworks for key strategic meetings to ensure accountability and close action loops. - Develop and maintain SOPs, playbooks, governance documentation, and project templates. - Operate with autonomous execution to plan and support leadership in running internal and external meetings and events, including board meetings, conferences, and market summits. - Build automations to manage the market’s operating cadence, including executive meetings, governance forums, performance reviews, and strategic planning sessions. - Manage ACO operations, including agendas, board meeting preparations, client presentations, and maintenance of compliant documentation. - **Cross-Functional Connectivity & Stakeholder Alignment** - Serve as a critical bridge between centralized subject-matter expert teams and field teams to eliminate communication silos. - Interface with centralized cross-functional project teams to bring new initiatives to market. - **Strategy and Analytics** - Work with Strategy and Operations leads to provide ad hoc data visualizations as needed. - Monitor market performance against strategic priorities and OKRs. - Prepare executive-ready summaries that support informed decision-making. - Recommend operational improvements based on performance data ### Minimum Qualifications: - Bachelor’s degree with 4+ years of progressive professional experience, with a core focus on operations, healthcare management, or value-based care/risk adjustment environments. Significant and relevant work experience in lieu of educational requirements may be accepted. - Project Management: Proven capability to independently scope, track, and execute multiple simultaneous project workstreams from inception to successful implementation. - Communication Skills: Exceptional written and verbal communication, with strong stakeholder engagement skills and the demonstrated ability to manage up effectively to regional executives. - Technical Proficiency: High proficiency with Google Suite (Docs, Sheets, Slides), Salesforce, and ; solid understanding or experience utilizing and experimenting with AI-based platforms (e.g., Claude Cowork, Gemini) as well as reporting tools like Tableau, Jira, or Miro. - Travel & Environment: Comfortable working remotely within a fast-paced environment. Ability and willingness to travel 10-25% for market retreats, headquarters alignment, and practice visits. Market or team reserves the right to determine physical location necessity ### Preferred Qualifications: - Professional Project Management Certification (PMP) is preferred. - Deep operational understanding across multiple lines of business: Medicare Advantage, MSSP, Medicaid, and Commercial value-based care contracts. - Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) to drive scalability within field operations.