Senior Project Director

Job description

The Regional Production Director, based in Mexico City, is a highly effective and hands-on leader responsible for the day-to-day delivery of client work and the management of the Mexico production team. This role plays a critical part in ICP’s Content Studios Senior Leadership Team — supporting business growth and ensuring delivery excellence — while remaining personally and consistently involved in the delivery of key client projects. This is a delivery-led leadership role. The successful candidate will lead from the front, setting the production standard through their own output, and will be comfortable being pulled into live project delivery at short notice. The role is both client-facing and operational, blending strong project management expertise, people leadership, and personal production execution. It requires efficiently managing and developing the Mexico-based PM team in the office, ensuring the team follows ICP’s processes and standards consistently, collaborating with global partners and stakeholders, and personally delivering high-quality work for selected key accounts. This role is based in Mexico City and requires working from the ICP office a minimum of two days per week to lead, coach, and stay closely connected to the Mexico PM team. Excellent written and spoken English is essential, as the role involves daily communication with global stakeholders, clients, and senior leadership based outside Mexico. Act as the regional lead for all content production, ensuring projects meet ICP’s high standards and client satisfaction. Manage and grow client relationships, serving as a trusted partner and escalation point when needed. Support Client Partners and the Global Head of Content Studios in developing client strategies, ensuring project management teams execute them effectively in line with business objectives. Fully support new business pitches and RFP/RFI submissions in collaboration with the Global Head of Content Studio, Sales Team and Client Partners, representing the Content Studio in pitch and client meetings as needed, including across US time zones Take direct, hands-on responsibility for delivering production projects for key clients, ensuring exceptional outcomes. HANDS-ON PRODUCTION DELIVERY Personally produce and deliver client projects on an ongoing basis, taking direct ownership of priority work rather than overseeing solely through the team. Act as a working member of the production team on priority accounts, not solely as an overseer — stepping in to plan, produce, and troubleshoot live projects as needed. Lead by example in producing high-quality, efficient, and creative solutions for client challenges. Provide hands-on expertise in creative production processes and establish best practices for project execution. TEAM MANAGEMENT Lead, inspire, and manage the Mexico PM team in person, working from the office a minimum of two days per week. Ensure effective recruitment, capacity planning, and personal development for the team. Foster innovation and collaboration within project teams to maintain a high standard of work delivery. Develop and monitor KPIs and development goals for team members, fostering continuous growth. Champion ICP’s culture, values, and processes across the team while ensuring alignment with global standards. DELIVERY EXCELLENCE Ensure delivery meets high standards of creativity, quality, and efficiency across all clients in the region. Act as a new client implementation manager for onboarding and setting up new accounts. Lead kick-offs, manage time planning, and oversee resource allocation for project teams Deliver exceptional project oversight while directly contributing to key client work. FINANCIAL MANAGEMENT Ensure accuracy in financial tracking and client billing, working closely with the Finance Team. Manage estimates, reconciliations, and project profitability. Support revenue growth through rate card negotiations and revenue initiatives for production services. LEADERSHIP AND STRATEGY Collaborate with the Global Head of Content Studio to develop and implement strategic goals for the studio. Proactively explore innovative production strategies, leveraging ICP’s global capabilities to enhance market positioning. Serve as a role model, demonstrating a balance of hands-on delivery and strategic oversight to inspire teams and strengthen client trust. EXPERIENCE 10+ years’ experience in creative production or project management, ideally including time in a Production Director or equivalent senior delivery leadership role. Significant experience working with global brands, managing complex, multi-market production programmes to a consistently high standard. Proven ability to lead project management teams while personally and directly managing and executing global creative production campaigns. Demonstrable track record of remaining hands-on in delivery as a leader, not just overseeing through others. Excellent written and spoken English, with the ability to communicate fluently and confidently with global stakeholders, clients, and senior leadership. Confident and adept at navigating complex client organisations, from senior-level leadership to procurement teams. Strong storytelling and communication skills, with the ability to connect strategic goals with execution. Solid understanding of commercial levers and financial management in production services. Experienced in proposal development and business development processes. Proven track record of building exceptional relationships with clients and internal teams. A curious, proactive, and thoughtful leader who stays informed about industry trends, technology advancements, and best practices. Strong analytical skills, with the ability to synthesise information, adapt to change, and problem-solve creatively and efficiently. Based in or willing to relocate to Mexico City, with the ability to work from the office a minimum of two days per week. We’re passionate about creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do. About ICP ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™ With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes. Who We Are At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive. We're A People First Company At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan. Bring the Confidence Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!