Senior Project Manager

Job description

ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. YOUR ROLE We’re looking for a seasoned ERP Project Manager to join our rapidly growing enterprise software company. In this role, you will focus on leading large-scale, enterprise-wide implementation projects. You will be responsible for end-to-end project delivery, strategic governance, risk mitigation, and cross-functional stakeholder management across the full project lifecycle. As a core lead within our professional services team, you will serve as a trusted advisor to senior executives and enterprise project management offices (PMOs), ensuring that complex deployments are delivered on time, within scope, and aligned with organizational compliance policies. You Will - End-to-End Delivery: Oversee the full implementation lifecycle for complex enterprise customers from initial Planning and Design through Configuration, Testing, Launch, and Hypercare. - Project Governance: Establish, maintain, and track detailed project plans, schedules, critical paths, and comprehensive RAID logs (Risks, Assumptions, Issues, and Dependencies) to ensure milestone adherence. - Stakeholder Alignment: Coordinate and align vast, cross-functional enterprise teams, including customer champions, system administrators, business leads (Legal, Security, IT, Procurement), and third-party implementation partners. - Executive Communication: Establish a rigorous engagement cadence, facilitate steering committee meetings for enterprise clients, and provide regular strategic status updates to project sponsors and corporate executives. - Technical & Integration Oversight: Scope and manage project dependencies around technical validation, identity provider setups (SSO/SCIM), and third-party application or custom ERP integration touchpoints. - Testing Quality Control: Define clear entry and exit criteria for testing phases, oversee System Integration Testing (SIT), and support customer teams through structured User Acceptance Testing (UAT) lifecycles. - Launch & Cutover Management: Architect detailed cutover plans, production readiness checklists, environment data cleanups, and final production sync strategies to guarantee a low-risk, clean go-live. - Hypercare Stabilizing: Lead post-launch Hypercare operations, actively monitoring adoption, resolving deployment friction points, and managing a healthy, documented transition to steady-state ownership under Customer Success. Qualifications - Experience: 5+ years of experience leading enterprise-wide (ideally global) software deployments as a traditional Project Manager, ERP Project Manager, or PMO Lead. - Domain Knowledge: Deep understanding of large-scale enterprise financial, ERP, or P2P system implementations (e.g., NetSuite, SAP, Workday, Oracle EBS, Coupa). - Methodology Mastery: Proven track record of operating with rigorous project management methodologies, corporate governance structures, change control procedures, and risk-mitigation strategies. - Executive Presence: Exceptional client-facing communication skills with a demonstrated ability to influence decision-making, push back constructively, manage difficult personalities, and establish executive alignment. - Operational Focus: Strong expertise in managing testing cycles (SIT/UAT), data migration planning, cutover coordination, and post-launch hypercare stabilization. - Certifications: PMP, Prince2, or an equivalent project management certification is highly preferred. - Adaptability: Thrives in a fast-paced, scaling environment, with extreme attention to detail and a proactive ownership mindset. PERKS & BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Health, vision & dental coverage - 🍽️ Catered lunches & dinners - 🚍 Commuter benefit - 🚠 Team building events & happy hours - 🌴 Flexible PTO - 💻 Apple equipment plus home office stipend