Senior Project Manager

Job description

We are seeking an experienced Project Manager with a background in hospitality and casino operations to lead enterprise solution implementations for global hospitality chains. This customer-facing role is responsible for successfully deploying Property Management Systems (PMS), Payments, Point of Sale (POS), and other enterprise hospitality solutions. The ideal candidate will have a strong project management background, excellent stakeholder engagement skills, and the ability to drive large-scale technology rollouts in a fast-paced environment. Fluency in English and Cantonese is required to effectively communicate with international and regional stakeholders. Key Responsibilities Lead end-to-end project delivery for hospitality technology solutions, ensuring on-time and on-budget execution. Act as the primary point of contact for customers, managing relationships with key stakeholders, including hotel and casino executives, IT teams, and operations leaders. Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation. Utilize Clarizen for project planning, tracking, reporting, and stakeholder communication. Coordinate cross-functional teams, including internal technical teams, third-party vendors, and customer resources. Identify project risks and proactively develop mitigation strategies to address potential roadblocks. Ensure adherence to project governance standards as defined by the PMO, including documentation, reporting, and compliance requirements. Conduct regular project status meetings, providing clear updates on progress, risks, and key deliverables. Oversee system testing, deployment, and post-go-live support to ensure seamless adoption by end users. Drive process improvement initiatives within project management practices to enhance efficiency and customer satisfaction. Required Qualifications 5+ years of project management experience in hospitality technology, preferably within casino, hotel, or resort environments. Proven track record of leading enterprise solution implementations such as PMS, POS, Payments, or other hospitality technology platforms. Strong understanding of hotel and casino operations, including front office, reservations, finance, and F&B technology. Experience managing global or multi-property rollouts in large hospitality organizations. Proficiency in Clarizen as a project management and collaboration tool. PMP, PRINCE2, or equivalent project management certification preferred. Exceptional communication and stakeholder management skills, with experience working directly with senior leadership. Fluency in English and Cantonese is required. Mandarin proficiency is a plus. Ability to manage multiple projects simultaneously. Willingness to travel as required (up to 30% travel expected). Preferred Qualifications Experience with leading hospitality technology solutions such as PMS, POS, Payments, Reputation, Data & Analytics. Knowledge of regulatory and compliance requirements in gaming and hospitality technology. Strong analytical and problem-solving skills with a focus on process optimization. Critical Competencies: Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations. Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives. Experience working with diverse, multi-cultural, multi-national teams to deliver successful projects. Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success. Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations, and guidelines. Additional information · Fast learner to pick up the company’s various IT solution; and able to handle system installation. · Ability to communicate effectively and build rapport with team members and clients. · Adhere to company standards, policy and procedure. · Willing to work with a wide variety of cultures. · Willing to be contactable on an on-call basis after-hours by mobile phone. · Willing to travel locally and overseas when required Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries. With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market. Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.