Senior Project Manager

Job description

**Artificial Intelligence. Actual Impact.** At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the **Docebo Heart**: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. ## **🚀 The Adventure Ahead** Step into the spotlight as a Senior Project Manager and steer enterprise-level implementations that transform how world-class organizations learn. You will serve as the strategic bridge between Docebo and our high-profile clients, ensuring seamlessly delivered onboarding experiences and maximum platform value. Working alongside an innovative, fast-paced team, your leadership will directly shape our client relationships, influence PMO process improvements, and drive impactful business outcomes globally. ## **⚡ The Day-to-Day** - **Lead the Charge:** Own the end-to-end customer relationship for complex enterprise implementations, acting as the primary point of contact and defining key stakeholder escalation paths. - **Architect the Roadmap:** Collaborate with internal and external teams to define project scope, establish goals, and maintain rigorous, detailed project plans from initial discovery to final delivery. - **Drive Momentum & KPIs:** Monitor project progress, manage resource allocation, and present actionable status reports, issue resolutions, and success metrics to key executive stakeholders. - **Cross-Pollinate & Align:** Work in lockstep with Product, Development, and Partner teams to track technical feature progress and oversee third-party onboarding alignment. - **Master the Communication Flow:** Host engaging alignment meetings, establish robust communication plans, and clear blocking issues proactively to keep every project on schedule. - **Empower Long-Term Success:** Monitor customer enablement activities to ensure client teams are fully equipped to expand their use of Docebo long after onboarding wraps up. - **Steer the Partner Ecosystem:** Provide program oversight and internal coordination for partner-led services and partners delivering Docebo onboarding. ## **🧠 Your Superpowers** - **Enterprise PM Mastery:** 5+ years successfully executing end-to-end software implementation and deployment projects for external client accounts. - **Methodology Expertise:** Deep understanding of project management frameworks, paired with a proven track record of implementing scalable PM tools and processes across enterprise organizations. - **Technical Communication Fluency:** Exceptional ability to translate complex technical concepts and bridge gaps between technical execution teams and executive-level business audiences. - **Risk & Priority Management:** Strong instinct for anticipating risks early, establishing swift mitigation strategies, and driving decisions under tight timelines. - **Tool & Tech Savvy:** Hands-on experience navigating platforms like JIRA to manage schedules, track deliverables, and keep engineering teams aligned. - **Wanderlust Ready:** Flexibility and willingness to travel up to 15% of the time to engage with clients face-to-face. ## **🌟 Bonus Points** - **Domain Authority:** Prior expertise navigating the LMS (Learning Management System) or HCM (Human Capital Management) landscape. - **Agile Startup Mindset:** Previous success thriving in fast-scaling SaaS or early-stage technology environments. - **Team Builder:** Passion for mentoring junior project managers and actively enhancing PMO standards and workflows. ## **Our Hybrid Work Philosophy 🤝** Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. ## **Our Total Rewards Philosophy** 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - **Rewarding Impact:** We lead with competitive pay to reward the impact, skills and traits that fuel our success. - **Fostering Holistic Wellbeing:** We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - **Empowering Our Talent Culture:** We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. ## **Our Promise to You** 😍 - **Financial Wellness:** Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - **Your Well-Being, Covered:** You’ll get access to health benefits, so you can get the care you need when you need it. - **Rest, Relax, Repeat:** Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - **Family First**: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - **Connections That Count:** Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ## **About Docebo** 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs ([TSX: DCBO & NASDAQ: DCBO](https://www.docebo.inc/home/default.aspx)), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—**Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection**—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an [Equal Employment Opportunity employer](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf). We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.