Senior Project Manager, Professional Services

### About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. ### **Available Locations:** - **Austin, US** - **San Francisco, CA** - **New York, NY** ### About the role We are seeking a highly motivated and seasoned Senior Project Manager to join our Professional Services team. In this role, you will lead the governance and end-to-end execution of complex, high-stakes migration and implementation projects for our most strategic customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are delivered on time, within budget, and in alignment with agreed success criteria for minimal-disruption or zero-/low-downtime outcomes. The ideal candidate has extensive experience in professional services, SaaS or cloud technology delivery, project management, and executive-level customer relationship management. We believe that putting our people first and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving our commercial goals. ### Responsibilities - Lead cross-functional teams of technical professionals, consultants, FDE’s, partners, vendors, and customer stakeholders to deliver complex consulting and multi-workstream implementation services in mission-critical enterprise environments. - Own project governance across the full project lifecycle, including project charters, scope definition, success criteria, delivery plans, RAID management, stakeholder communications, change control, acceptance criteria, and closeout / lessons learned. - Establish and maintain high-trust relationships with key customers, partners, and vendors to drive long-term satisfaction, adoption, and revenue growth. - Ensure Professional Services engagements are delivered on time and within budget by actively managing project financials, resource forecasts, scope performance, timeline performance, change requests, and executive reporting. - Develop, implement, and refine scalable methodologies, playbooks, templates, and best practices that improve the global efficiency and effectiveness of Professional Services delivery. - Ensure a seamless and consultative sales-to-delivery transition by validating scope, assumptions, risks, dependencies, and customer success criteria before project kickoff. - Proactively identify project risks, including zero- or low-downtime migrations, multi-vendor dependencies, resource constraints, scope changes, and customer operational impact, and implement mitigation strategies to protect customer outcomes. - Transform raw project data into clear, data-driven insights and regular status narratives for internal and external leadership regarding project health, risks, decisions, financials, and resource utilization. - Proactively leverage AI tools to optimize project workflows and technical delivery, serving as a force multiplier for project teams by streamlining administrative work, improving visibility, and increasing overall project productivity. - Collaborate across Account Teams, Customer Engineers, Support, Product, Engineering, Professional Services leadership, and other internal stakeholders to resolve blockers, advocate for customer requirements, and maintain a unified one-team approach to delivery. ### Desirable Skills, Knowledge, and Experience - **Project and Portfolio Management**: Mastery of project and portfolio management (PPM) principles, with the ability to oversee a high volume of concurrent workstreams while maintaining strategic alignment with customer and business objectives. - **Strategic Execution**: Proven ability to manage ambiguity, shifting priorities, and competing stakeholder needs while maintaining disciplined prioritization, scoping, and delivery governance. - **Executive Presence**: Exceptional interpersonal and communication skills, with the credibility and gravitas to influence C-suite stakeholders, lead through persuasion, and communicate complex delivery topics clearly. - **Ambiguity and Operational Craftsmanship**: Proven ability to remain effective and organized in an evolving environment where processes are still being defined. We are looking for a builder who can identify gaps in the current delivery lifecycle and proactively establish the governance frameworks, playbooks, and internal standards necessary to scale the organization. - **Technical Literacy**: Working knowledge of how the Internet works, including networking, security, Zero Trust / SASE, DNS, APIs, and related technologies. This person should be able to partner effectively with technical delivery teams without needing to be the technical owner. - **AI-Enabled Delivery**: Demonstrated ability to use AI tooling responsibly to improve project planning, summarization, risk identification, reporting, and team productivity. - **Change Management**: Experience in organizational change management, including guiding enterprise customers through the cultural and operational shifts required by digital transformation and technology migration programs. - **Conflict Resolution**: Advanced skills in managing friction within project teams, across internal stakeholders, or with customers to reach mutually beneficial outcomes. - **Collaborative Leadership**: Proven ability to navigate and influence a complex matrix of internal stakeholders, including Account Teams, Customer Success Managers, Support, Product, Engineering, and Professional Services leadership, to resolve blockers, advocate for customer requirements, and maintain a unified one-team approach to delivery. ### Experience - Minimum of 8+ years of experience in professional services, project management, program management, or a senior customer-facing delivery role within a high-growth technology environment. - Highly organized, with exceptional time management skills and the ability to manage multiple projects, deadlines, dependencies, and executive stakeholders in a fast-paced environment. - Demonstrated track record of leading high-profile, high-impact projects involving third-party partners, consultants, technical delivery teams, and complex multi-vendor ecosystems. - Experience managing strategic customer programs from kickoff through closeout, including project charters, governance cadences, risk management, change control, executive reporting, and lessons learned. - Sound business judgment, an ownership mindset, strong analytical capability, and a proven ability to influence results across global stakeholders. - Expert proficiency with Jira, Salesforce, Professional Services Automation (PSA), or equivalent project / portfolio management tools. - Bachelor’s degree in a relevant field, or equivalent practical experience. - PMP, PRINCE2, Agile, or related advanced project / program management certification is highly preferred. ### **Compensation** Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. - For Bay Area based hires: Estimated annual salary of $155,000 - $213,000. - For NY and Washington DC based hires: Estimated annual salary of $149,000 - $205,000. ### **Equity** This role is eligible to participate in Cloudflare’s equity plan. ### **Benefits** Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. ### **Health & Welfare Benefits** - Medical/Rx Insurance - Dental Insurance - Vision Insurance - Flexible Spending Accounts - Commuter Spending Accounts - Fertility & Family Forming Benefits - On-demand mental health support and Employee Assistance Program - Global Travel Medical Insurance **Financial Benefits** - Short and Long Term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan - Employee Stock Participation Plan **Time Off** - Flexible paid time off covering vacation and sick leave - Leave programs, including parental, pregnancy health, medical, and bereavement leave ### What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. [**Project Galileo**](https://blog.cloudflare.com/protecting-free-expression-online/): Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. **[Athenian Project](https://www.cloudflare.com/athenian/)**: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. [**1.1.1.1**](https://1.1.1.1/): We released [1.1.1.1](https://1.1.1.1/) to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our [privacy commitment](https://developers.cloudflare.com/1.1.1.1/privacy/public-dns-resolver) and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.