Senior Project Manager – Salesforce

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. **Project Manager – Salesforce** At **TTEC Digital**, everything we do helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology. **Job Expectations** TTEC Digital is expanding its **Salesforce practice in Hyderabad, India**. As a **Project Manager – Salesforce**, you will be responsible for managing end-to-end Salesforce project delivery, ensuring projects are delivered on time, within scope and budget, while maintaining strong client relationships and delivery quality. The role requires strong project management, stakeholder management, Agile/Scrum delivery, risk management, and a good understanding of Salesforce implementations. **Roles & Responsibilities** - Manage **end-to-end Salesforce projects** from initiation through delivery and closure. - Develop and maintain project plans, schedules, milestones, dependencies, and delivery commitments. - Work closely with clients, Product Owners, Business Analysts, Architects, Developers, QA, and other stakeholders. - Lead project governance, status meetings, steering committee meetings, and client communications. - Manage **scope, schedule, budget, risks, issues, dependencies, and change requests**. - Track project progress, identify potential delays or risks, and drive corrective actions. - Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement. - Ensure effective coordination between distributed teams and client stakeholders. - Monitor resource requirements, utilization, capacity, and project priorities. - Ensure deliverables meet agreed quality, timelines, and acceptance criteria. - Manage escalations and facilitate resolution of project and delivery issues. - Prepare project status reports, dashboards, RAID logs, and other governance documentation. - Support estimation, proposals, RFP/RFI responses, and project planning for new Salesforce opportunities. - Identify opportunities for process improvement and drive continuous improvement across project delivery. - Ensure effective communication across technical and business teams throughout the project lifecycle. **Eligibility & Required Skills** - Bachelor's degree in Engineering, Computer Science, Business, or equivalent. - **8–12+ years of IT project management experience**, with significant experience managing Salesforce projects. - Strong understanding of **Salesforce implementations and the Salesforce ecosystem**. - Proven experience managing Agile/Scrum projects and distributed teams. - Strong experience in **client management, stakeholder management, risk management, and project governance**. - Experience with project planning, estimation, budgeting, resource management, and delivery tracking. - PMP, PRINCE2, **Salesforce certifications**, or Agile/Scrum certifications are preferred. - Strong communication, presentation, negotiation, and problem-solving skills. - Ability to manage multiple priorities and work with geographically distributed teams. - Strong ownership, accountability, and ability to operate in a fast-paced consulting environment. **Key Focus** **Project Delivery | Client Management | Agile/Scrum | Governance | Risk & Issue Management | Resource Planning | Stakeholder Management | Salesforce Delivery**