Senior Project Manager - Service Management Platform

**WPP is the trusted growth partner for the world’s leading brands.** **We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.** **We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.** **Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.** **For more information, visit [.](https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0)** **Why we're hiring:** This role is responsible for leading the end-to-end delivery of WPP’s Service Management re-platform programme, replacing the current platform with a modern, AI-enabled service management capability. You will be accountable for the planning, coordination, governance, and execution of a large-scale platform transformation, ensuring all workstreams are delivered in a controlled, structured, and timely manner. Working under the Director of Service Delivery, you will coordinate cross-functional teams and strategic implementation partners, driving delivery across technology, process, data, integrations, and organisational change while ensuring alignment to scope, timelines, budget, and business outcomes. This role requires a highly experienced programme delivery leader who can establish strong governance, manage complex dependencies, mitigate risk, and successfully deliver one of WPP’s most significant Service Management transformation programmes. **What you'll be doing:** **Programme & Project Delivery** - Lead the end-to-end delivery plan for the Service Management Platform programme. - Define, construct, and maintain detailed, integrated project plans, identifying critical paths, key milestones, and cross-functional dependencies. - Ensure all delivery activities align perfectly with the agreed scope, budgets, timelines, and priorities defined by leadership. - Successfully coordinate multiple concurrent workstreams, including platform architectural rebuilds, data migration, global configuration, and multi-market rollouts. **Execution Management** - Drive a high-performance culture of execution discipline and accountability across all hybrid and cross-functional delivery teams. - Proactively track workstream progress, pre-emptively identify delivery roadblocks, and swiftly resolve blockers. - Establish clear ownership and definition of “Done” across all technical and operational project tasks. - Maintain tight change-control management over project scope to prevent scope creep while remaining agile. **Partner & Vendor Coordination** - Act as the primary operational integration point with key strategic partners, including Kyndryl and ServiceNow. - Align external delivery methodologies and delivery schedules with WPP's internal technical teams and business targets. - Strictly track partner deliverables, ensuring contractual and execution commitments are met. - Establish clear pathways for early escalation of partner-related risks, gaps, or dependencies. **Governance & Reporting** - Design, implement, and lead robust programme governance structures, including Steering Committees, weekly delivery forums, and peer reviews. - Synthesise complex data to provide transparent, clear, and highly professional reporting on project progress, risks, issues, and dependencies. - Own and actively manage the programme RAID log, ensuring risk mitigation plans are executed. - Deliver structured, data-driven, and polished executive-ready updates for senior leadership. **Planning, Adoption, and Rollout** - Orchestrate integrated sequencing plans across all workstreams to prepare the business for successful transition-to-service. - Coordinate deployment readiness activities including extensive User Acceptance Testing, training alignment, and change communication campaigns. - Monitor business readiness metrics and platform adoption progress, escalating risks that could impact successful business-as-usual transition. **What you'll need:** - **Extensive SDLC Experience:** Proven experience leading strategic, highly complex enterprise technology migrations or platform implementations across the entire Software Development Life Cycle, with a track record of managing multiple project tracks simultaneously. - **Service Management Platform Expertise:** Direct experience managing Service Management transformations, platform resets, or large IT Service Management / IT Operations Management platform rollouts is highly desired. - **Global Stakeholder Management:** A proven background coordinating and mobilising cross-functional, globally dispersed internal teams and major global external vendors such as Kyndryl and ServiceNow. - **Adaptable Leadership:** Highly resilient and quick to learn; able to reshape, reconfigure, and realign delivery solutions to meet changing priorities and challenging deadlines without compromising on delivery quality. - **Relationship & Consensus Builder:** Exceptional ability to work inclusively, establish instant credibility, solve conflicts, build consensus, and drive delivery alignment across competing business units. - **Value-Oriented Self-Starter:** Impeccable organisational and time management skills, prioritising activities that deliver the highest business value and outcomes. - **Critical & Commercial Thinker:** A strategic thinker who seamlessly blends technical, operational, and commercial insights into decision-making while challenging the status quo to optimise delivery. - **Data-Driven Storyteller:** Outstanding capability to translate metrics and project data into a compelling case for change, highlighting business outcomes and realised value. - **Brilliant Communication Skills:** Exceptional communication abilities, with the skill to translate highly complex, technical ServiceNow architecture concepts into succinct, clear, and impactful messages for non-technical business leaders. - **Requirements Analysis:** Strong functional analysis skills with the capability to capture, deconstruct, and prioritise well-formed business and technical requirements. **Who you are:** **You're open*:*** We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. **You're optimistic*:*** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. **You're extraordinary:** we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. **What we'll give you:** **Passionate, inspired people** – We aim to create a culture in which people can do extraordinary work. **Scale and opportunity** – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. **Challenging and stimulating work** – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid **We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.** **WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the sa**