Senior Project Manager - SI Services - Biz Apps D365 ERP

Job description

As a key member of our leadership team, you will be responsible for overseeing the planning, management, and successful delivery of strategic projects, driving customer satisfaction and growth. If you are passionate about leading high-impact initiatives and bring AI proficiency as a core skill in driving modern, intelligent delivery approaches, this is an exciting opportunity to join Avanade, a global leader in technology consulting. In this role, you will play a key part in delivering innovative, high-quality solutions, building trusted client partnerships, and contributing to sustained business growth. As the Delivery Lead, you will take charge of leading our most critical and complex projects and programs, ensuring they are delivered with utmost excellence, adhering to schedule, budget and quality benchmarks. Your role will be instrumental in fostering strong client relationships and supporting key sales pursuits, making you an integral part of our business growth strategy. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues. Together we do what matters. Key Responsibilities Lead and deliver large, complex technology implementation programs across multiple countries, ensuring successful execution from initiation through closure within a regional delivery model. Own end-to-end program delivery, ensuring adherence to scope, schedule, budget, quality standards, contractual obligations, and commercial commitments. Manage fixed-price and commercially sensitive projects with strong governance across: Scope and change management Project planning and scheduling Financial management and cost control Risk and issue management Delivery execution and quality assurance Develop, maintain, and govern comprehensive project plans, ensuring requirements are accurately defined, tracked, and managed throughout the project lifecycle. Proactively identify, assess, and mitigate project and program risks, making critical adjustments as needed and securing alignment from senior leadership on key decisions. Interpret and manage contractual obligations, ensuring delivery remains aligned with agreed scope, commercial terms, and client expectations. Operate effectively within consulting and solution implementation environments, applying structured project delivery methodologies while adapting to client-specific requirements. Build and maintain trusted relationships with executive stakeholders, including CXO-level leaders, managing escalations, navigating complex situations, and driving successful business outcomes. Provide technical and delivery leadership across Microsoft solution engagements by: Guiding delivery teams on best practices Contributing to architecture and integration discussions Supporting informed solution and technology decisions Lead cross-functional, multi-disciplinary teams by driving accountability, resolving conflicts, maintaining delivery momentum, and mentoring team members to achieve high performance. Manage relationships with clients, suppliers, partners, and subcontractors to ensure successful delivery outcomes. Navigate complex delivery environments across Southeast Asia (SEA), adapting to regional business practices, diverse teams, and varying customer expectations. Leverage AI-enabled capabilities and emerging technologies within the Software Development Lifecycle (SDLC) to improve delivery efficiency, innovation, and overall project outcomes. Drive continuous improvement and deliver results in ambiguous or rapidly changing environments by proactively identifying opportunities to enhance delivery performance and customer value. Foster a customer-centric culture while coaching, mentoring, and developing high-performing teams across business units and practice domains, including AI, M365, D365 ERP and CRM programs. . Bachelor's degree in a business or technology-related field will be advantageous. We value a combination of hands-on expertise and educational background to achieve excellence in our projects. min 12+ Years of total working experiences, matured Implementation Delivery within SI services Must have Technical depth in Microsoft Platforms, preferably in Dynamics 365 ERP relevantly to challenge delivery teams, understand architecture/integration discussions, and drive solution decisions. Experienced in Technology Project Implementation across Regional scope, more than 3-5 countries Profound understanding of contract terms and interpretation, coupled with excellent customer expectations management skills Experienced working within Consulting / Solution Implementation environments Confident engaging CXO/business leadership, handling escalations, managing difficult conversations, and building trusted client relationships. Command respect from cross-functional teams, drive accountability, manage conflicts, and lead high-pressure delivery environments effectively. Understand SEA regional nuance, diverse workforce dynamics and client's expectations in this region Would be great if you have experienced in AI proficiency in delivering SDLC Prior experience managing commercially sensitive fixed-price projects is mandatory. The candidate must demonstrate strong governance in scope management, project planning, financial control, risk management, and delivery execution. Prior experience managing commercially sensitive fixed-price projects is mandatory. The candidate must demonstrate strong governance in scope management, project planning, financial control, risk management, and delivery execution. Results-oriented mindset, with a self-directed ability to thrive in an unstructured environment and drive positive change Customer-oriented attitude and outstanding interpersonal skills, along with strong people management abilities to lead and mentor team members .