Senior Project Manager – Supply Chain & Operations

Job description

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. OPERATIONS The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE We are looking for a problem solving and execution-focused Project Manager – Supply Chain & Operations to lead cross-functional initiatives that enhance operational performance and support Farfetch’s global growth. You will own complex, end-to-end projects that impact supply chain design, operational excellence and partner performance always with a customer experience mindset. This role requires structured thinking, strong stakeholder management, and a hands-on approach to solving operational challenges at scale. ### WHAT YOU’LL DO - Lead strategic and operational projects across Supply Chain & Operations, from problem definition through execution and impact measurement. - Analyse internal processes and identify opportunities for improvement across supply chain and operational workflows, including goods flow optimisation, partner and supplier performance, process scalability, and end-to-end operational efficiency. Apply a structured, problem-solving mindset to diagnose root causes, define actionable solutions, and drive continuous operational improvements through data-driven decision making. - Work directly with senior leadership on high-impact strategic cross-company initiatives. Lead complex, high-visibility projects that influence business-critical decisions, operating with intensity and clarity in senior forums. - Drive operational excellence initiatives by simplifying processes, reducing variability, and increasing system reliability. - Define clear roadmaps, milestones and KPIs, ensuring alignment across multiple stakeholders including Operations, Technology, Finance and Commercial teams. - Use data and performance metrics to influence decision-making and prioritisation. - Ensure initiatives are scalable, sustainable and aligned with long-term platform strategy. - Foster a culture of ownership, accountability and continuous improvement. ### WHO YOU ARE - 5+ years of experience in Supply Chain, Operations, Consulting, or complex project management roles within fast-paced, tech-enabled environments. - Proven track record of managing cross-functional initiatives with measurable business impact. - Strong analytical mindset with the ability to translate data into actionable insights (advanced Excel required; SQL or BI tools are a plus). - Structured problem solver with the ability to navigate ambiguity and break down complex operational challenges. - Experience working in large-scale e-commerce, marketplace, or high-growth operational environments is highly valued. - Strong stakeholder management and influencing skills across multiple organisational levels. - Execution-oriented, with a bias for action and results. - Excellent communication skills in English. ### REWARDS & BENEFITS - Health insurance for the whole family, flexible working environment and well-being support and tools - Extra days off, sabbatical program and days for you to give back for the community - Training opportunities - Flexible benefits program ### EQUAL OPPORTUNITIES STATEMENT - FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know. ### SCAM DISCLAIMER - It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.