Senior Project Manager, Tech

Job description

**Open Vacancy:** This role is a current, active position and we are accepting applications. This agency brings business insights to brand storytelling and activates it across every channel. With expertise in business strategy, media, CRM, addressable and brand communications, performance marketing, and technology, the agency creates integrated marketing systems and communications that grow businesses. Founded in 2014, the agency currently has offices in New York, Toronto, Los Angeles, Austin, Denver, Detroit, London, Bengaluru, and Singapore. Some brands we work with: Chipotle, Hard Rock, and MilkPEP, H&R Block, Dropbox, Hertz and Pella. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, this agency is a great place for you. ### About the Role We’re currently seeking a tech-focused Senior Project Manager to lead the delivery of complex digital and marketing technology engagements. This role is ideal for someone who is passionate about digital marketing, thrives in fast-paced environments, and can successfully manage large cross-functional initiatives from initial strategy and creative development through technical execution and final deployment. The successful candidate will lead multiple integrated digital projects end-to-end. They will bring structure, operational rigor, and delivery discipline to complex programs with competing priorities, evolving requirements, and multiple stakeholder groups. The ideal candidate is highly organized, execution-oriented, and technically fluent, with strong strategic thinking and problem-solving capabilities. They should be comfortable partnering across technical and business teams to proactively manage dependencies, risks, timelines, and delivery outcomes. ### About You - 8+ years of project management experience delivering digital marketing, technology, or customer experience solutions - Strong experience managing complex digital and integrated technology projects across multiple workstreams - Expertise leading projects across the entire technical lifecycle: strategy, creative, technical development, CRM, and production disciplines. You must be a truly integrated partner with a strong technical background. - Strong understanding of website development, creative development, application development, CRM platforms, email marketing, e-commerce, and digital ecosystem integrations - Experience managing cross-functional teams in fast-paced environments, including developers, QA, strategists, marketers, creatives, analysts, and production teams - Proven ability to manage the full project lifecycle, including discovery, requirements gathering, planning, execution, deployment, and ongoing support - Strong strategic thinking skills with the ability to translate business objectives into scalable delivery plans and execution approaches - Experience developing integrated project plans, workback schedules, dependency tracking, and risk mitigation strategies - Understanding of Agile delivery methodologies, sprint planning, backlog management, and software development lifecycle (SDLC) processes - Ability to identify delivery risks, technical dependencies, operational gaps, and implementation constraints proactively - Experience supporting technical delivery conversations including APIs, integrations, data flows, QA/UAT, and release coordination - Strong client management, stakeholder communication, and executive presentation skills - Ability to provide reporting, performance analysis, and actionable delivery insights to both internal and client stakeholders - Proven experience managing globally distributed or offshore teams across multiple work streams and time zones, specifically PST, IST, and EST. - Agile certification is preferred - Knowledge of Smartsheets, Jira, Figma are a plus ### What You'll Be Doing **Program & Project Delivery:** - Lead delivery of multiple integrated digital and technology projects across strategy, CRM, creative, engineering, and production teams - Create and manage integrated project plans, timelines, resourcing models, budgets, and delivery roadmaps - Drive project estimation activities including scope definition, effort sizing, assumptions, dependency mapping, and timeline development - Partner across technical and business teams to develop strategic delivery approaches aligned to client objectives and platform capabilities - Manage end-to-end project execution from strategy and creative hand-off, through discovery, requirements, implementation, QA/UAT, launch, and post-launch support. - Oversee Agile ceremonies including sprint planning, daily standups, backlog prioritization, retrospectives, and release coordination - Identify, track, and mitigate project risks, blockers, technical dependencies, and delivery issues across work streams - Coordinate closely with engineering and technical leads to validate feasibility, implementation plans, and technical requirements - Support process optimization efforts and continuous improvement initiatives to improve delivery efficiency and team operations - Develop and maintain project documentation including status reports, RAID logs, timelines, meeting recaps, and executive communications **Team Leader** - Lead multiple project teams of 5+ contributors across technical, creative, strategy, and production disciplines - Foster a collaborative, accountable, and solutions-oriented team environment - Clearly communicate project goals, priorities, timelines, and expectations across internal and client teams - Drive alignment across stakeholders while balancing competing priorities, timelines, and business needs - Act as a trusted delivery partner and escalation point for project teams and stakeholders **Client Satisfaction** - Interoffice communications and relationship building are a must - Build strong client relationships through proactive communication, transparency, and delivery excellence - Manage client expectations related to scope, timelines, risks, dependencies, and delivery outcomes - Provide regular project updates, status reporting, and strategic recommendations to client stakeholders - Facilitate working sessions, decision-making discussions, and delivery reviews with both technical and non-technical audiences - Partner with clients to identify business challenges and work with internal teams to recommend scalable operational or technical solutions aligned to their goals