Senior Quality Engineer

Job description

WHAT YOU’LL DO: The Senior Quality Engineer is a recognized subject ‑ matter expert and quality leader responsible for ensuring products consistently meet or exceed established quality, reliability, and regulatory standards throughout their lifecycle. This role goes beyond execution and investigation to include strategic thinking, cross ‑ functional influence, and company ‑ wide quality decision ‑ making. The Senior Quality Engineer proactively drives quality into product design, manufacturing, and supplier processes while also leading complex customer ‑ facing quality issues, systemic failure investigations, and enterprise ‑ level corrective and preventative action (CAPA) initiatives. Acting as a mentor, trainer, and advisor, this role establishes best practices, develops organizational capability, and ensures lessons learned are institutionalized across current and future product lines. Responsibilities: Lead complex, high‑impact investigations involving customer escalations, systemic field failures, RMAs, and critical non‑conformances using advanced problem‑solving methodologies (8D, 5‑Why, Fishbone, DOE, statistical analysis). Influence and support company‑wide quality decisions by translating field data, failure trends, and customer feedback into actionable insights and strategic recommendations. Partner with leadership across Engineering, Operations, Supply Chain, Product Management, and Professional Services to align quality objectives with business goals. Drive fact‑based decision‑making and ensure root causes are fully understood, documented, and validated prior to closure. Review and verify quality investigations, containment actions, and CAPA effectiveness for lower‑level investigations led by others. Act as the primary quality interface for strategic customers, suppliers, and internal stakeholders during significant quality events. Lead cross‑functional teams through resolution of critical quality issues, ensuring accountability, timely execution, and sustainable outcomes. Support customer communications by clearly articulating technical findings, risks, and corrective actions at both operational and leadership levels. Contribute to the development and refinement of quality standards, procedures, control plans, and best practices. Develop and deliver training on quality tools, structured problem solving, and investigation best practices to production, engineering, and quality personnel. Act as a go‑to resource and escalation point for complex or ambiguous quality challenges. WHO YOU ARE: Basic Qualifications: BS or MS in Mechatronics, Electronics Engineering Technology, Mechanical, or Electrical Engineering. Professional Engineer designation. A minimum of 5-8 years of quality engineering related work experience. Legally authorized to work in Canada without company sponsorship. Preferred Qualifications: Ability to lead complex, high‑impact investigations involving customer escalations, systemic field failures, RMAs, and critical non‑conformances using advanced problem‑solving methodologies (8D, 5‑Why, Fishbone, DOE, statistical analysis). Influence and support company‑wide quality decisions by translating field data, failure trends, and customer feedback into actionable insights and strategic recommendations. Partner with leadership across Engineering, Operations, Supply Chain, Product Management, and Professional Services to align quality objectives with business goals. Communication skills to drive fact‑based decision‑making and ensure root causes are fully understood, documented, and validated prior to closure. Working knowledge of 3D modeling and design software such as Solidworks Act as the primary quality interface for strategic customers, suppliers, and internal stakeholders during significant quality events. Experience in supporting customer communication by clearly articulating technical findings, risks, and corrective actions at both operational and leadership levels. Knowledge base to contribute to the development and refinement of quality standards, procedures, control plans, and best practices. Ability to develop and deliver training on quality tools, structured problem solving, and investigation best practices to production, engineering, and quality personnel. WHY COOLIT? We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values. We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes: Vacation and flex days, and paid company-wide shutdown during the holiday season. Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day. Dress for your day – in a casual yet professional environment. Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus. Company-funded RRSP contributions to support your long-term financial goals. We thank every candidate in advance, however, only those selected for an interview will be contacted. Successful candidates for this position will be required to undergo background checks including criminal records check and education. About CoolIT Systems Inc. Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention. As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team. During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers. Successful candidates will be required to undergo pre-hire background checks as a condition of employment.