Senior Regional Clinic Success Manager

**About Enara** Enara is a world renowned obesity and medical weight loss start-up, based in Silicon Valley, pioneering the use of data, digital, and clinical treatments to provide personalized plans with measurable results. Enara was founded by people from Stanford, UCSF, Kaiser, ClassPass & Evernote. Our mission is to develop the first ever platform to scale obesity treatment. Our platform allows for the latest breakthroughs in nutrition, exercise, and obesity science to be optimized and delivered in a series of personalized and programmable experiences. Our solutions are disseminated through unified products and services we deploy for the healthcare ecosystem; with a current focus on small to medium sized medical groups and clinics. Our platform has served over 14,000 members and delivers world leading 16%+ weight loss sustained over 3 years. We deliver life changing care to members and we are redesigning the clinic-patient relationship. We are backed by , , VSC, Continuum Ventures, as well as many prominent angels in Silicon Valley. **[Team](http://Valley.Team) Values** **1. Empathy (First)** - Every patient's journey is unique, and we approach each with compassion and understanding, always treating patients with dignity. **2. E[mpowerment](http://dignity.Empowerment)** **(Through Partnership)** - Patients are partners in their health journey. We strive to educate, motivate, and support them at every [step.](http://step.Respect) **3. Respect for Diversity** - We embrace and honor the unique backgrounds, cultures, and identities of every individual, fostering an environment of inclusion and understanding. **4. Innovation (for Change)** - We're committed to challenging the status quo in healthcare, advancing technology and protocols to create sustainable health outcomes. **5. Service - Heart of Service** - With humility and purpose, we dedicate ourselves to serving others, putting compassion and commitment at the heart of everything we do. ### The Role As a Regional Clinic Success Manager, you will drive strategic growth and operational excellence across assigned regional markets, taking ownership of comprehensive partner relationship management and cross-departmental performance accountability. You'll craft innovative growth strategies, maintain exceptional partner relationships through strategic onsite engagement, and ensure seamless coordination between clinical operations and business objectives. The ideal candidate approaches challenges with a solutions-oriented mindset, excels at collaborative problem-solving, and demonstrates natural leadership in managing both partner relationships and onsite operational teams. You will serve as the primary strategic liaison between Enara and our partner clinics, conducting periodic onsite visits and online meetings to strengthen relationships with clinic owners and managers while overseeing agents who manage both member-facing and clinic-facing tactical operations. ### Key Responsibilities: Strategic Partnership Development & Growth - **Craft and execute regional growth strategies** in partnership with clinic owners and managers, identifying expansion opportunities and developing customized approaches for each market - **Conduct strategic partner meetings** through periodic onsite visits to strengthen relationships with clinic owners and managers, assess operational health, and align on growth initiatives - **Proactively identify and develop** new partnership opportunities within assigned regions through market analysis, relationship building, and strategic prospecting - **Lead partnership expansion initiatives** including new service line introductions, market penetration strategies, and collaborative growth planning with clinic leadership Regional Performance Oversight & KPI Management - **Own comprehensive regional performance metrics** including conversion rates, lead volume, member engagement, operational efficiency, and revenue targets across all assigned partner sites - **Conduct monthly partner health assessments** through data analysis and onsite evaluations, identifying performance trends, growth opportunities, and potential operational challenges - **Drive cross-departmental accountability** by tracking partnership-related KPIs and leading structured review processes with Operations, Growth, Product, Marketing, and Clinical teams - **Lead strategic performance reviews** with partners, presenting actionable insights, growth recommendations, and collaborative solutions for optimization Operational Excellence & Team Leadership - **Manage and develop onsite agents** across assigned regions, providing guidance, training, and performance oversight for both member-facing and clinic-facing operations - **Ensure consistent member experience** standards across all regional partner sites through regular quality assessments, process optimization, and staff development - **Coordinate escalation resolution** for complex operational issues, working collaboratively across internal teams to implement timely and effective solutions - **Implement and optimize** operational processes and best practices based on regional performance data and partner feedback Market Intelligence & Strategic Communication - **Serve as primary regional liaison** maintaining strong communication channels with clinic owners, managers, and key stakeholders while ensuring rapid issue resolution - **Analyze market trends and competitive landscape** to inform strategic decision-making and identify emerging opportunities for partnership growth - **Deliver comprehensive monthly reports** to leadership covering regional performance metrics, market insights, partnership health, and strategic growth recommendations - **Facilitate transparent feedback loops** between partners and internal teams to drive continuous improvement and innovation Cross-Functional Collaboration & Project Leadership - **Lead strategic initiatives** including partner dashboard development, process optimization projects, and regional expansion planning - **Coordinate with multiple departments** to ensure seamless partnership deliverables, from clinical program implementation to marketing campaign execution - **Drive regional communication strategies** including partner newsletters, event coordination, and growth initiative announcements - **Champion partner advocacy** within internal teams, ensuring partner needs and feedback inform product development and operational improvements ### What We're Looking For: - **Strategic mindset with tactical execution capabilities** - ability to develop comprehensive growth strategies while managing day-to-day operational excellence - **Exceptional relationship building skills** - natural ability to connect with clinic owners and managers, building trust-based partnerships through authentic engagement - **Solutions-oriented approach** - demonstrates calm, methodical problem-solving abilities with a focus on collaborative resolution rather than reactive responses - **Strong leadership and team management experience** - proven ability to guide, develop, and motivate both internal teams and external partners - **Comfort with periodic onsite visits** - willingness to travel as needed to build strong relationships with partners and assess operational health - **Cross-functional collaboration expertise** - experience working effectively across multiple departments and stakeholder groups to achieve shared objectives - **Data-driven decision making** - ability to analyze performance metrics, identify trends, and translate insights into actionable strategies - **Healthcare industry experience preferred** - understanding of clinic operations, provider relationships, and member care dynamics ### Employment Details: - **Department:** Partnerships - **Employment Type:** Full-time - **Location:** California