Senior Relationship Administrator

Job description

**Spinnaker Trust / Senior Relationship Administrator / Portland, ME** **Spinnaker Trust**is seeking a **Senior Relationship Administrator****,** to be based in the Portland office. Spinnaker Trust offers financial planning, trustee services, investment management and administration of Employee Stock Ownership Plans. Spinnaker Trust has been named to the list of Best Places to work in Maine for the past 5 years. **Job Summary:** Administers assigned accounts to support account objectives and to ensure compliance with account objectives, governing instruments, applicable laws and regulations, and Spinnaker Trust’s policies and procedures. The position maintains direct contact with clients and related parties and works collaboratively with team members while independently evaluating administrative issues, identifying appropriate next steps, and escalating matters where appropriate. ### What We Offer: - Annual salary of $70-80k, dependent upon experience - Generous annual bonus opportunity based on individual, team, and company performance - Health coverage, dental and vision coverage through a flex plan - Hybrid work schedule (3 office days, 2 work from home days per week) - Two retirement plans (401k and ESOP) - Free parking near office in Portland - Business casual dress code - Annual salary reviews - A collaborative team and a fun work environment with plenty of autonomy and career growth ### Qualifications: - Minimum of 5 years’ experience in a directly related field at an investment advisory firm, trust company, trust and estate department of a law firm, or bank trust department - Excellent oral and written communication skills, including the ability to communicate independently and professionally with colleagues, clients and outside professionals. - Ability to work with clients and beneficiaries with varying personalities and emotional states (illness, death, for ex.) - Experience in a multitude of software products, such as Black Diamond Trust, Fidelity, Charles Schwab, SharePoint, Tamarac - Strong attention to detail and accuracy, together with the ability to identify exceptions, assess risk and determine appropriate next steps - Customer service, diplomacy, adherence to strict confidentiality policies - Knowledge of and have the ability to learn about various kinds of trusts, retirement plans and administration - CTFA or other advanced designation preferred or investment firm experience ### Responsibilities and Scope: - Coordinate the opening of personal, Retirement accounts, entity accounts and trust accounts - Coordinate the closure of accounts including ensuring paperwork is received, distributing assets and closing accounts on the appropriate custodial platform in a timely and professional manner - Work with operations team to ensure all anticipated assets and cost basis information are received - Perform annual administrative reviews of assigned personal and IRA accounts for compliance purposes. - Oversee and implement general daily/monthly/annual account transactions (deposits, disbursements, RMDs, gifts, etc.) - Ensure that tax coding and transaction descriptions are correct - QC all disbursements from accounts assigned to the Relationship Administrator - Accurately calculate, distribute,