Senior Relationship Executive

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. ### Main Duties - Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities. - Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth. - Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns. - Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues. - Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives. ### Qualifications - Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or a related field. - At least 3 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination. - Experience managing corporate, enterprise, or mid-to-large accounts is preferred. - Proven ability to manage client relationships and drive cross-sell/upsell opportunities. - Strong communication, negotiation, analytical, and stakeholder management skills. - Confident in presenting business performance and addressing client concerns. - Experience in logistics or e-commerce is preferred. - Proficient in Microsoft Office and comfortable working with data and reports. - Strong ownership, customer orientation, and leadership potential. - Willing to attend client meetings/visits and work extended hours when necessary. - Proficiency in Mandarin is a plus.