Senior Renewals Specialist

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! About OutSystems At OutSystems, we are accelerating digital transformation globally by empowering organizations to build enterprise-grade applications quickly and efficiently. As our presence in APAC continues to expand from our vibrant commercial hub in Singapore, we are seeking a highly strategic and commercially astute Senior Renewal Specialist to join our team. This role is a premier opportunity for a dynamic account management professional who wants to elevate their career by combining deep commercial acumen with relationship-building, ensuring our customers across the region continue to realize massive value from our AI-powered development platform. Position Overview Role Title: Senior Renewal Specialist Location: Singapore (Hybrid) Employment Type: Full-time, Permanent (Contrato Sem Termo) Language Requirements: Business-level fluency in English is mandatory. As a Senior Renewal Specialist, you are the cornerstone of our customer retention and commercial sustainability engine. You will own and execute a strategic portfolio of renewal contracts within an assigned territory. You will not just be processing paperwork; you will be acting as a commercial advisor, working creatively to resolve issues, minimize financial attrition, and lock in mutually beneficial terms. The APAC market values long-term partnerships, transparency, and collaborative negotiation. We are looking for an entrepreneurial professional who can navigate complex organizational structures, identify growth opportunities, and provide vital business insights that shape our future outcomes and strengthen trust with our customer base. Key Responsibilities As a Senior Renewal Specialist, you will be responsible for maximizing financial results for OutSystems while simultaneously enhancing the partnerships we hold with our existing customers. Commercial Negotiation & Execution: Own and execute win/win negotiation strategies for a high volume of renewals. Maximize contract value while aggressively protecting and enhancing customer trust and satisfaction. Customer Engagement & Retention: Effectively engage with enterprise customers, ensuring their renewals are secured and processed efficiently and on time. Leverage customer data and platform usage behaviors to accurately assess the health of each renewal. Pipeline & Risk Management: Accurately maintain and update a rolling forecast of your assigned territory. Proactively identify and communicate any renewal risks to internal resources to quickly develop and deploy resolution strategies. Account Growth Identification: Play a pivotal role on the broader account team. Maximize account growth by proactively identifying incremental upsell and cross-sell opportunities upon contract renewal. Cross-Functional Orchestration: Collaborate seamlessly with internal stakeholders, including Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management, to develop holistic strategies for upcoming renewals. Operational Excellence: Adhere strictly to best practices for all internal processes, ensuring pristine Data Quality, CRM (Salesforce) hygiene, accurate quoting, and reliable forecasting. Qualifications & Requirements We are looking for a resilient, highly communicative professional who combines commercial sharpness with genuine customer empathy. Must Have: Professional Experience: 1 to 3 years of experience in Account Management, Customer Success, Renewals, or Sales. Industry Knowledge: 1 to 3 years of experience within the Technology/SaaS industry is highly preferred. Communication Skills: Effective, empathetic customer-facing communication skills. Proven success in, and a genuine enthusiasm for, working directly with customers to solve problems. Collaboration: Proven ability to engage and align across various corporate functions (Customer Success, Product Management, Sales, and Legal). Language: Complete fluency in written and spoken English. Even Better: Executive Presence: Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day software users. Presentation Skills: Excellent verbal and written communication skills, including the confidence to chair executive meetings or host customer webinars. Strategic Acumen: Strong strategic thinking, problem-solving, and decision-making capabilities in high-stakes commercial scenarios. Drive & Agility: Strong entrepreneurial skills to excel in a complex, fast-paced, and rapidly evolving SaaS environment. What We Offer Competitive Compensation: A highly competitive base salary paired with a bonus structure. Statutory & Local Benefits: CPF contributions in full compliance with Singaporean laws. Comprehensive Healthcare: Premium private health insurance coverage for you and your eligible dependents. Work-Life Balance: Generous paid annual leave (22 days), flexible working arrangements, and observance of all Singapore public holidays to support a healthy work-life integration. Continuous Growth: Dedicated budget and resources for continuous career development, negotiation training, and ongoing learning within the fast-paced enterprise tech space. Global Culture: The opportunity to be a pivotal player in a high-growth, global organization, collaborating within a diverse, inclusive workplace culture right in the heart of APAC's thriving tech ecosystem. More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees. Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact. Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports. Working at OutSystems Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems. What do we have to offer you? A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there. A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together. OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.