Senior Representative, Order Fulfillment

Job description

The Impact You'll Make Are you passionate about creating perfect customer experience? As a Senior Representative, Order Fulfillment at Danfoss, you will be the crucial link between our products and our customers. You will orchestrate the entire order lifecycle, ensuring every order is processed with precision and delivered on time. This is a dynamic, hands-on role where you will collaborate across teams to solve problems, drive efficiency, and guarantee customer satisfaction. What You’ll Be Doing Master the Order Process: Take full ownership of customer orders, ensuring they are accurately processed, picked, packed, and shipped according to schedule. Be a Central Communicator: Serve as the hub for all order-related information. You will proactively communicate with customers and internal teams about order status, potential delays, or discrepancies to ensure everyone is aligned. Solve Problems: Act as the primary point of contact for resolving inventory or shipping challenges, coordinating directly with our warehouse, logistics, and customer service teams to find swift solutions. Drive for Excellence: Meticulously verify order accuracy and maintain detailed records in our systems. You will also be a key contributor to our continuous improvement culture by identifying process gaps and suggesting innovative workflow enhancements. Represent Danfoss: Comfortably participate in customer meetings, present data on fulfillment performance, and support business reviews, showcasing our commitment to operational excellence. What We're Looking For Experience: A Bachelor’s degree in Business, Supply Chain, Operations, or a related field, OR 3-5+ years of equivalent experience in a manufacturing or fulfillment environment. Technical Skills: High proficiency with ERP/TMS systems and a strong understanding of standard fulfillment workflows (order entry, picking, packing, shipping). Collaborative Spirit: A natural team player with proven experience working effectively with cross-functional teams (production, logistics, customer service, quality). Communication: Excellent communication skills, with the confidence to present data and interact directly with customers. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like an annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our F AQ Pag e . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.