Senior Research Manager

Role Details

We are seeking a highly experienced Senior Research Manager to join our team, managing research programs and key client relationships, in pursuit of our vision of delivering the human-led AI platform for market research.

If you excel at managing high-profile client relationships while also getting the most from research tools, platforms and methodologies to deliver exceptional outcomes, we'd love to hear from you.

Company Overview

At Bounce, we don’t just deliver data; we provide insights that transform how brands understand and connect with their customers. As a fast-growing consumer insights platform, we leverage cutting-edge technology and AI to make research fast, actionable, and insightful. Trusted by the world’s leading brands like Coca-Cola, Diageo and Tesco, we are on a mission to disrupt the $125BN market research industry by transforming how brands make decisions.

We are growing rapidly, and have positions for people who thrive in a high-growth environment. Our team members are the prime drivers of our success and we can directly attribute their effort to the growth of our company.

Responsibilities

What You’ll Work On:

Key Account Management: Manage large client accounts day to day, delivering projects within annual research programs, monitoring account health, running regular client meetings, and supporting retention and growth as part of a wider team.

Product Proficiency: Use the Bounce platform and proprietary technology daily to execute and deliver client projects, collaborate with the software development team on feature testing, provide proactive feedback, and represent client needs in product roadmapping.

Research Design: Translate business objectives into robust research projects on the Bounce platform, with strong expertise in survey design, scripting, sampling, quota management, data delivery, and analysis.

Teamwork: Collaborate across functions to support strategic and operational goals, working closely with Product, Operations, Billing, Marketing, and Customer Success

Insight Delivery & Client Impact: Deliver compelling presentations that translate research findings into clear, actionable insight for clients. Work directly with some of the world’s leading brands, helping shape strategic decisions and adapting recommendations in real time based on client feedback and discussion.

Requirements

Strong Market Research Expertise: A genuine passion for research and shaping its future, with a minimum of 8 years’ experience in a research agency or brand-side research role (this is a requirement for the position).

Tech Savvy: Naturally curious about technology and comfortable using digital tools to streamline and enhance research.

Qualifications & Experience

Outstanding Client Service: Proven ability to manage client relationships day to day, anticipate needs, and deliver high levels of satisfaction through a partnership-led approach.

Project Management & Attention to Detail: Confidence managing complex, high-volume projects with precision and autonomy, collaborating cross-functionally with Sales, Product, and Customer Success as needed

Growth Mindset: Curiosity, adaptability, and a willingness to learn and evolve in a fast-paced, ambitious environment

Project Leadership: Experience leading studies end to end, including scoping, questionnaire design, survey scripting, defining deliverables, business case development, and presenting insights with clarity and credibility.

Tech Savvy: Naturally curious about technology and comfortable using digital tools to streamline and enhance research.

Vision & Values Alignment: A strong connection to Bounce’s vision, product, and values.

Bounce values people from all backgrounds and understands that not everyone will meet every requirement on day one. If you’re passionate about how technology can evolve research, we encourage you to apply. A research case study will form part of the interview process

Bonus Points If You Have:

• A background in Tech research, having worked at a Res-Tech SaaS company

• Global research experience working across regions within a commercial, primary market research team

• Experience managing enterprise-level clients and complex stakeholder relations

• A track record of building lasting client relationships and trusted partnerships.

Benefits

We’re building something game-changing in consumer insights, and our research team is at the heart of that growth through driving customer excellence. If you love working in a growing team, testing new technology, with an excellent commitment to quality & customer success this is your chance to make a huge impact. Here’s what we offer:

• Continuous learning culture with leadership support for professional and personal development

• Competitive salary and working environment

• Ongoing support from our Research Director with coaching, skill development, and personalised feedback

• 15 global work-from-anywhere days per year

• 22 days annual leave, plus public holidays, plus Christmas & New Year closure.

• Top tier tech including a MacBook and premium tools

• Vibrant, collaborative culture with team socials, activities, and annual retreats