Senior Retail Manager

Job description

Half Moon is seeking a strategic and high-energy Senior Retail Manager to lead our diverse portfolio of luxury retail outlets. As a guardian of our mission and "RICH" values, you will oversee the commercial and operational success of our Art Gallery, Gift Shop, Maakit Café & Boutique, Tennis Shop, and specialty retail carts. Key Responsibilities Maximize turnover and profitability across all outlets through strategic sales forecasting, trend analysis, and market positioning. Prepare annual budgets, manage par levels, and produce monthly executive summaries for the retail division. Oversee the procurement lifecycle with a focus on transparency, value for money, and a priority on locally designed and crafted goods. Lead monthly physical inventories, investigate variances, and maintain strict stock control procedures. Develop and enforce Departmental SOPs to ensure seamless operations and consistent luxury hospitality standards. Organize special events, displays, and promotions to increase guest engagement and brand visibility. Manage recruitment, orientation, and ongoing professional development for the retail team. Conduct regular appraisals, provide real-time coaching, and utilize progressive discipline to maintain Half Moon’s high standards.