Senior Revenue Operations Business Partner, EMEA

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall**: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We're looking for a Senior Revenue Operations Business Partner to serve as the operational partner to the GM, EMEA. In this role, you'll connect the EMEA go-to-market (GTM) organization with Global Revenue Operations (RevOps), driving operating cadence, insights, and execution of regional strategy. You'll support the full EMEA GTM motion across BDR, AE, PAM, AM, SE, CE, and FDE teams across FIME, UKI, DACH, and Iberia. You'll own forecasting, QBRs, analytics, process improvements, and help scale regional best practices across the global RevOps organization. This is a high-visibility role for someone who can balance executive-level discussions with hands-on operational analysis and turn insights into action. ### Key Responsibilities: - Act as the trusted operational partner to the GM, EMEA, owning the region's GTM operating model and rhythm of business - Run the EMEA forecast process end to end, preparing, facilitating, and following up on weekly forecast calls across the four Areas (FIME, UKI, DACH, Iberia) - Own the quarterly business review (QBR) cadence: structure, narrative, data, and readouts for regional and executive audiences - Deliver analytics and insights across the full EMEA GTM funnel (BDR, AE, PAM, AM, SE, CE, FDE), translating data into clear, actionable recommendations - Lead process improvement initiatives that increase seller productivity, pipeline health, and forecast accuracy - Partner with the Global RevOps Center of Excellence, providing regional inputs and adopting standardized best practices, tooling, and methodologies - Drive annual planning for EMEA, including territory design, segmentation, and capacity/headcount modeling - Support quota setting, coverage models, and GTM design in partnership with Sales, Finance, and the broader RevOps tea ### Qualifications: - 5+ years of experience in Revenue Operations, Sales Operations, Strategy & Operations, or a comparable analytical/commercial role, ideally within a high-growth B2B SaaS environment - Strong experience supporting a multi-segment, multi-country GTM organization across direct, partner, and post-sales motions - Demonstrated ownership of forecasting, pipeline management, and QBR processes at a regional or business-unit level - Excellent analytical skills, fluency with Salesforce and BI/reporting tools (Looker, Hex); comfort building capacity, territory, and segmentation models and experience with annual planning, including territory and quota design - Exceptional stakeholder management, credible with senior commercial leaders and able to influence without authority - Strong communication and storytelling skills; able to turn complex data into a clear executive narrative - A bias for action, comfort with ambiguity, and the ability to operate independently in a fast-moving environment - Fluency in English required; additional European languages (French, German, Spanish) a plus **Why join us?** 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits **DE&I Statement:** At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our [Candidate Privacy Notice here.](https://aircall.io/candidate-privacy-notice/) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.