Senior RevOps Administrator

Job description

COMPANY OVERVIEW LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies — including Adobe, Spotify, Warner Bros, and Paramount — and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia. REASONS TO JOIN LUCIDLINK: - Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows. - Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally. - Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful. - Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success. - Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance. ROLE OVERVIEW LucidLink's revenue team runs on Salesforce -- and right now, that Salesforce needs a skilled operator to take the wheel. Years of fast-moving decisions have left us with heavy customizations, a complex integration web, and data governance gaps that a growing company cannot afford to ignore. As our first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce -- and over time, help us rationalize the broader RevOps tech stack. This is not a ticket queue or a maintenance role. It is a builder opportunity: assess the current state, fix what is broken, sunset what should not exist, and set a standard that scales. You will work directly with our VP of Revenue Operations and partner closely with IT -- getting the space and trust to operate autonomously while having a clear escalation path for anything that crosses into engineering territory. KEY RESPONSIBILITIES - Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself - Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding - Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover - Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence - Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership - Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through - Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies - Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship REQUIRED QUALIFICATIONS - 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure) - Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment - Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering - Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process - Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out - Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners PREFERRED EXPERIENCE - Gong administration experience -- we are expanding our Gong footprint and this will become a meaningful part of the role - Background in Business Systems or IT roles that crossed over into CRM or RevOps administration - Experience supporting 50+ person sales organizations at a company in a similar growth phase - Familiarity with GDPR/CCPA data governance requirements within Salesforce - Experience auditing and rationalizing a bloated RevOps tech stack -- fewer, better-integrated tools is the direction we are heading WHAT WE WOULD LIKE TO SEE ACCOMPLISHED IN THE FIRST 90 DAYS: - Complete a full Salesforce configuration audit -- document the current state, map the integrations, and flag the top 10 data quality or governance risks - Ship at least 2 meaningful improvements: access control cleanup, a deduplication rule, a flow that replaces a manual process -- something the team can see and feel - Establish a weekly release cadence with a change log and a simple stakeholder communications template - Build strong working relationships with RevOps and IT -- know who to call for what, how decisions get made, and who the real stakeholders are - Own a prioritized backlog of the next 6 months of improvements, reviewed and signed off by RevOps leadership ABOUT OUR TEAM You will sit within a lean Revenue Operations team, working directly with our VP of RevOps -- a fast-moving function in a critical build phase. The team includes a Revenue Enablement lead and commissions expertise, supported historically by a third-party operations partner that you will be helping to replace. We make decisions fast, own our lanes completely, and genuinely care about doing things right -- not just done. HOW YOU'LL MAKE AN IMPACT Every deal LucidLink closes flows through Salesforce. Every rep that joins, every account we land, every pipeline call we run -- it all touches the CRM you will own. Getting Salesforce right is not back-office hygiene here; it is foundational to how we scale from 230 people to 500. You will be the person who builds that foundation -- and you will know it mattered. THIS ROLE MAY NOT BE FOR YOU IF... - You expect a fully defined scope or a team underneath you -- this is a solo builder role and full ownership comes with the territory - You are not comfortable in an environment with legacy tech debt, ambiguity, and fast-moving priorities that do not always wait for you - You would rather wait for problems to be reported than proactively find and fix them before they become someone else's fire - You see documentation and change management as administrative overhead -- here, they are the actual job INTERVIEW PROCESS 1. Initial Recruiter Screen: A conversational introduction focused on your background, communication style, motivations, and what draws you to a builder role at a high-growth startup. We'll also cover compensation expectations and logistics so there are no surprises later. 2. Hiring Manager Interview: A deeper discussion around your enablement philosophy, program design, and how you've built measurable impact on revenue outcomes — expect real-world scenarios around ramp time reduction, Sales Academy design, and how you've influenced GTM motion without direct authority. 3. Cross-Functional Interview: A peer conversation focused on how you partner across Sales, Marketing, and Product — specifically how you turn product messaging into field-ready content, manage competing stakeholder priorities, and show up when there's no playbook to follow. 4. IT & Operations Interview: A focused conversation on how you think about the systems and tools that underpin enablement — integrations, access, tooling boundaries, and how you partner with technical teams to get things done without owning the stack yourself. 5. Skills Assessment: A practical, scenario-based evaluation where you'll demonstrate how you think, build, and execute — expect real problems, not hypotheticals. 6. Final Conversation: A relaxed discussion to make sure LucidLink is the right environment for how you work best — and so you can ask the questions that matter to you. Expect some conversation around long-term growth, what exceptional looks like in this role, and how the Revenue Enablement function fits into our broader GTM strategy. At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.