Senior ROR Developer

Job description

About Contour Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! The Company: PDMS (Professional Data Management Services) is a company within the Volaris Group (Constellation Software Inc.) focused on delivering software solutions. PDMS typically works across product development, engineering, analysis, design, project management, support and hosting, delivering a wide range of solutions across maritime, manufacturing, skills and public sector in the Isle of Man, UK and globally. The Position We are seeking a Senior Software Developer to join our team. This role requires a highly independent and technically capable professional who can support and maintain business-critical applications, investigate and resolve complex production issues, and work directly with customers when required. The ideal candidate will have strong Linux administration experience, the ability to understand and troubleshoot applications (primarily but not exclusively Ruby based), and the confidence to make sound technical decisions with minimal supervision. The ideal candidate will also have experience of working with a wide range of programming languages and technologies across operating systems and possess the ability to apply solid software engineering, debugging and investigative principles across unfamiliar systems with the ability to learn quickly and deliver results in a fast-moving environment. The role also requires familiarity with modern AI-assisted development, the ability to troubleshoot system workflows, strong analytical skills, and a commitment to quality through automated testing and best practices. Responsibilities Monitor, troubleshoot, and resolve application, infrastructure, and production-related issues. Investigate application behavior by reviewing and stepping through Ruby code to identify root causes and potential defects. Perform production support activities, including data analysis, validation, and carry out authorized, controlled data updates in line with agreed procedures. Work directly with customers to understand issues, provide technical guidance, and communicate resolutions effectively. Take ownership of incidents and drive them through to resolution with minimal supervision. Make informed technical and operational decisions while balancing business impact, risk, and urgency. Collaborate with development teams to identify recurring issues and implement long-term solutions. Leverage AI-powered tools and workflows to improve troubleshooting, analysis, productivity, and operational efficiency. Contribute to improving code quality, operational processes, documentation, and system reliability. Develop, maintain, and improve clear technical and operational documentation to support effective knowledge sharing, troubleshooting, and ongoing system support. Support and advocate for automated testing practices, including validation of fixes and regression prevention. Participate in system maintenance, deployments, upgrades, and operational improvement initiatives. Assist in establishing and improving production support, monitoring, and data governance practices. Technical Skills 5+ years of experience in application support, software engineering, technical operations, or a related role. Strong hands-on experience working in Linux environments. Ability to read, understand, and troubleshoot Ruby applications, even if Ruby is not the candidate's primary development language. Experience diagnosing complex application and production issues across multiple system layers. Proven ability to work independently and manage priorities with minimal guidance. Strong customer-facing communication and stakeholder management skills. Experience handling production support responsibilities in business-critical environments. Comfortable using AI-assisted tools and workflows for development, troubleshooting, documentation, and productivity improvements. Strong understanding of software quality principles and automated testing best practices. Experience working with databases and executing data analysis and controlled data updates. Excellent problem-solving, analytical, and decision-making abilities. Role Requirements Strong communication and collaboration skills. Ability to work independently and in a team-oriented environment. Experience working in enterprise or product-based environments is preferred. Opportunities Play a key role in shaping the technical direction and development of key systems that have a wide-ranging positive global impact on Maritime Safety and Regulatory Compliance. Help shape the future of AI assisted development techniques to accelerate delivery of innovative solutions to our clients while working day-to-day in a visible, fast-moving environment where technical judgement and practical delivery matter. Use your skills, knowledge and experience to contribute to an ethically focused technology company to deliver solutions to our clients that achieve real-world positive results. Exciting Benefits we offer: Market-leading Salary Medical Coverage – Self & Dependents Parents Medical Coverage Provident Fund Employee Performance-based bonuses Home Internet Subsidy Conveyance Allowance Profit Sharing Plan [Tenured Employees Only] Life Benefit Child Care Facility Company Provided Lunch/Dinner Professional Development Budget Recreational area for in-house games Sporadic On-shore training opportunities Friendly work environment Leave Encashment Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.