Senior Sales and Operations Planning Manager

At **Rohlik**, **Integrated Business Planning** and S&OP are not just planning routines—they are the backbone of how we run efficient operations, optimize resources, and scale sustainably. We're looking for a **Senior Sales and Operations Planning Manager** who will work closely with our Supply Chain leadership and help build our end-to-end forecasting function from the ground up. This is a highly hands-on, builder role for someone who thrives on business partnering, deep-dive analytics, challenging manual processes, and turning raw data into decision-ready insights across all our European markets. **To be clear on scope: this role owns the order- and revenue-level demand forecast that feeds the S&OP cycle — not SKU-level demand planning, which sits with the Supply Chain team.** ### ### **Why This Role Is Exciting** - **Build from the Ground Up:** You won't just execute a process someone else built—you are one of the founding members of a brand-new department, giving you a direct hand in shaping the future of Supply Chain at Rohlik. - **Direct Business Impact:** Your forecasts directly dictate inventory levels, labor scheduling, and delivery capacity across 5 countries and 12 fulfillment centers. - **Automation & Ownership:** You have the autonomy and mandate to kill manual spreadsheets. If a process is repetitive, you get to spearhead its automation alongside our BI and Engineering teams. - **High-Growth E-Commerce Environment:** Work in a fast-paced, high-velocity e-commerce and grocery ecosystem where data-driven decisions directly affect daily operations and customer satisfaction. ### **What You'll Do** - **Demand Forecasting:** Own the daily and weekly production of the group demand forecast (orders, SKU/order, and intraday shapes) across all markets, fulfillment centers, and planning horizons. - **Accuracy & Bias Ownership:** Drive forecast accuracy and bias performance by market and horizon **(target: 98% accuracy at order/revenue level)**; conduct deep-dive root-cause analyses on deviations and implement corrective actions. - **S&OP Core Analysis:** Build and own the demand review pack and scenario models for the S&OP cycle, including quantified upside and downside cases. - **Operational Alignment:** Translate agreed demand into actionable inventory, warehouse workload, labor, throughput, and delivery requirements for operating functions. - **Automation & Optimization:** Proactively drive the automation of manual routines (e.g., mass-upload/locking for SKU edits, demand-chaser redesigns, automated AOV forecasting) instead of working around system gaps. - **Executive Decision Support:** Prepare daily and weekly data, analysis, and options that feed into executive updates and S&OP governance rituals. - **Peaks & Campaigns:** Lead forecasting prep for campaigns, seasonal transitions, and peak events, ensuring every manual adjustment is documented with clear assumptions and rationale. - **Cross-Functional Collaboration:** Partner with market planners, Category, Marketing, Fulfillment, Last Mile, and BI teams to collect quantified inputs on time and keep planning data trustworthy. - **Governance & Resilience:** Actively identify and flag process gaps (single points of failure, missing notifications, undocumented calls) to make the department increasingly resilient over time. ### **What We're Looking For** **Required:** - **3+ years of experience** in Demand Planning, Forecasting, Supply Chain Planning, or Business Analytics. - **Hands-on ownership** of a recurring forecast within a high-velocity retail, e-commerce, logistics, or operational environment. - Advanced command of **forecasting methodologies**, scenario modeling, and forecast accuracy metrics. - Strong analytical stack: advanced spreadsheet modeling and **SQL** (or equivalent) to query large data sets independently. - Ability to specify tooling improvements and drive automation alongside engineering/BI teams. - Working knowledge of BI and visualization tools (Tableau, Power BI, Looker, or similar). - Proven ability to enforce standards and deadlines across multiple markets while clearly communicating analytic insights to non-technical stakeholders. - Fluent English **Preferred:** - Background in **online grocery** or fresh/perishable goods retail. - Prior exposure to an established **S&OP / IBP cycle**. - Experience converting demand forecasts into **labor, fulfillment, or transport requirements**. - Scripting or automation experience (**Python** or similar) beyond standard spreadsheets. - Knowledge of **Czech or Slovak** is a plus. ### **What’s in it for you** - **Fair reward -** You’ll get a strong fixed salary — no bonus games, no politics. Great work is rewarded clearly and fairly. - **Good food every day -** You’ll enjoy a **free lunch every day and fresh fruit & veggies** in the office. Because good food fuels great work. - **Life, not just work -** You’ll have real flexibility – **three days in the office, 2 days Home Office** where it suits you. And **unlimited paid vacation** based on trust. - **Personal growth -** You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. - **Real impact -** What you do here matters. You’ll see your work changing how people eat and live — from day one. - **Recognition among colleagues -** Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. - **Xtra membership -** You’ll get free Xtra membership and 10% cashback on everything you buy on [](http://Rohlik.cz). - **Sport & wellbeing -** You’ll stay active with company sports challenges or a subsidised **Multisport card**. - **A team that sticks together -** You’ll work with people who move fast, support each other and celebrate wins together. - **If this sounds like you…**You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us? #LI-FK1