Senior Sales Manager, USA East Coast & Canada

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Resorts Maldives, Four Seasons Resorts Bali & Four Seasons Explorer Palau is currently seeking a Sales Manager, USA East Coast & Canada, to be based in New York, USA (Sales Satellite Office). This role is a shared services leadership position responsible for managing the Sales Group for Four Seasons Maldives, Four Seasons Explorer Palau & Four Seasons Bali. As part of a shared services collection with shared ownership, the ability to embrace, collaborate and support the “Shared-Services Model” while aligning efficiencies within the cluster is essential. This position is a Department Head level and reports to the Regional Commercial Director with dotted line to Senior Director of Sales What You Will Do: Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals. To represent Four Seasons Resort Maldives in all areas, internally and externally, to the highest standard, in line with established guidelines and procedures. To work closely with the Commercial and Sales offices (Regional Commercial Director, Senior Director of Marketing and Directors of Sales) on a daily basis as it pertains to sales and commercial activities in your market place. Departmental Understand the Marketing Plan and Budgets for the resorts as necessary. Understand Four Seasons Management Operating Standards (MOS) for Sales and Marketing. Carry out responsibilities in line with these standards. Strong focus on new business development. The ability to make telephone and personal sales calls on accounts in assigned market areas. Follow up promptly with appropriate action to support telephone and personal sales calls. The ability to do conduct effective presentation of our properties with meeting planners, and travel agents. The ability to organize effective sales trip calendar as designated by the Commercial Sales Plan (up to 50% of time) The ability to qualify and follow-up on all leads and maintain a good relationship with Four Seasons Worldwide Sales Offices and other Four Seasons Hotels. The ability to evaluate, solicit, sell and confirm business as required to meet individual goals and overall budgeted sales and profitability. The ability to work independently. The ability to create group proposals and follow up for all groups. The ability to develop data and recommend programs to meets client needs as well as recommend alternate proposals. The ability to sell all resorts services. The ability to coordinate with other Department Heads to ensure quality of guest/group satisfaction. The ability to contact customers to promote good will and foster additional business, repeat bookings or referrals to other Four Seasons Hotels via P2P. The ability to follow-up on progress of booked business. The ability to maintain an effective plan of correspondence. The ability to use Golden Sales & Catering, Meeting Broker, Cvent, Sales Resource and Rev Finder. The ability to report on a monthly basis against action plan/goal. The ability to send sales expense reports on a timely basis each month. The ability to keep supervisors promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken where appropriate. Specific Responsibilities and Tasks Work directly with Regional Commercial Director and Commercial Director of our resorts on a daily/weekly basis for sales management in relevant territory. Specific goals to be put in place and agreed upon each year. Monthly review of production goals will be conducted. A Golden Sales & Catering report of activity will be sent to each Director of Sales and Senior Director of Marketing every Friday by the close of the business day (US time). This position will not have any signing authority of contracts of any resorts in all three destinations. Participate in weekly forecast and revenue management meeting (mandatory unless on business travel or vacation). Monthly review of competition – packages & pricing. Monthly review of supply/updates of new competition. Monthly review of Pace & OTB of accounts. Quarterly review of action plans. Negotiate optimal positions in all wholesale brochures. Development and manage marketing activities for all key accounts. Group 20 prospect calls for groups each week. Group proposals to be reviewed by Director of Revenue, Director of Finance and Regional Commercial Director or Senior Director of Marketing or Senior Director of Sales of the relevant resorts. All group contracts to be reviewed by Regional Commercial Director or Commercial Director. After signature by the General Manager, the sales manager may forward to the client and follow up accordingly. What You Will Bring: Minimum 2 years of strong, relevant experience within the US travel industry, with exposure to group and leisure markets. Direct experience managing the USA Northeast region and New York market is highly advantageous. Excellent written, verbal, and presentation skills in English. Strong business acumen with the ability to identify opportunities and drive commercial success. Proven ability to develop and execute strategic sales action plans that deliver measurable results across a designated territory. A proactive business development mindset with a strong focus on identifying and securing new business opportunities. Willingness to travel up to 50% of the time, with the ability to produce comprehensive reports and demonstrate a strong return-on-investment focus. Proficiency in Microsoft Word, Excel, and PowerPoint, with experience using sales and customer relationship management systems; knowledge of Golden Sales & Catering is an advantage. Highly motivated, self-driven, and organized, with excellent time management and prioritization skills. A collaborative team player who can effectively work with colleagues across multiple locations and time zones. Strong relationship-building, customer service, and stakeholder management skills, with a passion for delivering exceptional client experiences.