Senior Sales Operations Manager

Job description

About CarCutter At CarCutter, we are redefining automotive sales with AI-powered image technology that helps dealerships and marketplaces sell more vehicles, faster. Our platform transforms the vehicle photography workflow with hyper-realistic 3D backgrounds, interactive 360° spins, precise cut-outs, grounded shadows, and consistent branding. By integrating advanced AI models into every stage of the process, we help businesses produce high-quality vehicle imagery at scale while improving efficiency, engagement, and conversion. CarCutter is a cutting-edge SaaS solution trusted by leading players in the automotive industry. 🌐 Visit CarCutter Location: Paris, Place de Clichy, 75008 Work model: Hybrid, with two remote days per week Context CarCutter is entering its next stage of growth, and building a highly disciplined, scalable go-to-market operating model is one of our top priorities. We are looking for an exceptional Senior Sales Operations Manager to become the operational backbone of our GTM organization. We are looking for someone who can understand how the business works, translate commercial priorities into scalable processes, systems, and CRM operations. And continuously improve how our teams operate. You will own Sales Operations end to end: CRM architecture and updates, sales processes, data quality, pipeline/lead management, forecasting, performance tracking, incentives, and GTM automation. You will work directly with the CRO and closely partner with Sales, Customer Success, Operations, Marketing, Finance, and Product. We are looking for someone who combines very deep CRM (Hubspot) operational expertise, strong analytical thinking, and exceptional execution skills — someone who can design the right system and then build it themselves. Environment: B2B SaaS | ~45-person GTM organization | Enterprise & SMB | Europe & US What you will own CRM Architecture, Systems & Data Own HubSpot architecture across the full customer lifecycle, from lead generation and sales through onboarding, account management, subscriptions, renewals, and expansion. Design scalable data models, lifecycle stages, pipelines, properties, workflows, and automations. Build and maintain complex HubSpot workflows and integrations. Structure products, pricing, contracts, subscriptions, and customer segmentation in HubSpot. Establish clear CRM governance and ensure consistently high data quality across teams. Identify and eliminate manual processes through automation, no-code tools, and AI. Continuously challenge whether our systems and processes can scale with the business. Sales Process & Execution Own and continuously improve the sales operating model across Enterprise and SMB. Define and document clear processes from lead qualification through opportunity management, closing, handover, expansion, and renewal. Define pipeline stages, exit criteria, required data, and operating rules. Drive pipeline discipline and ensure teams consistently follow agreed processes. Support territory design, account allocation, lead routing, and sales capacity planning. Identify operational bottlenecks and proactively implement solutions. Performance & Analytics Own reporting on pipeline, conversion, sales velocity, win rates, productivity, and commercial performance. Build dashboards that help Sales and Marketing managers and leadership understand what is happening, why it is happening, and what actions should be taken. Partner with Sales leadership on pipeline reviews, performance reviews, and forecasting. Identify trends, risks, and opportunities through data rather than simply reporting metrics. Continuously improve the quality and reliability of GTM data. Incentives & Commercial Governance Own sales incentive planning, calculations and commission tracking. Ensure compensation plans can be accurately measured and operationalized. Support quota setting, target allocation, and sales performance analysis. Partner with Finance to reconcile bookings, ARR, revenue, contracts, and incentive calculations. Cross-functional GTM Operations Partner with Marketing to build reliable lead generation processes, attribution, routing, and funnel tracking. Partner with Finance on bookings, revenue reporting, subscriptions, and commercial performance. Partner with Customer Success and Operations to ensure consistent customer lifecycle data. Train and coach GTM teams on tools, processes, data quality, and operating discipline. Act as a trusted operational partner to GTM leadership and proactively recommend improvements. What we are looking for 5+ years of experience in Sales Operations, Revenue Operations, or GTM Operations, ideally in B2B SaaS. Strong experience operating in a scaling organization with meaningful process and data complexity. Deep hands-on CRM expertise. HubSpot experience is required. You should be comfortable building complex workflows, automation, reporting, and data structures yourself. Excellent understanding of B2B SaaS sales mechanics: pipeline management, forecasting, conversion, quotas, commissions, ARR, renewals, and expansion. Very strong analytical skills and ability to turn imperfect data into actionable business insights. Strong process-design mindset: you naturally look for ways to make organizations simpler, more reliable, and more scalable. Highly comfortable with automation, AI, and no-code tools and able to use them concretely to improve productivity. Ability to operate both strategically and tactically: you can design a framework in the morning and build the workflow yourself in the afternoon. High level of ownership and autonomy. You do not wait for problems to be handed to you. Strong communication and stakeholder-management skills, with the confidence to challenge Sales and leadership when needed. Fluent English. What will make you exceptional in this role You are probably a great fit if: You genuinely enjoy turning messy organizations into clear operating systems. Bad CRM data bothers you. You question metrics before trusting them. You automate repetitive work. You can challenge a Sales leader while still being viewed as one of their strongest and collaborative partners. You are equally comfortable discussing forecasting methodology with the CRO and debugging a HubSpot workflow. You naturally think several steps ahead and build processes that can scale beyond today's organization.