Senior Sales Operations Manager, Americas

Job description

### About the Role As the Americas Sales Operations Lead, you'll build and scale the operational engine powering our regional Sales organization. Reporting to the Global Head of Revenue Operations, you’ll partner closely with Americas Sales leadership to drive strategic planning, operational excellence, and data-driven decision making across the Americas revenue funnel — while coordinating with the global Revenue Operations team to ensure alignment on systems, processes, and reporting standards. You will own core Sales Ops initiatives for the region including territory planning, forecasting support, pipeline management,and process optimization. This role requires a strategic operator who can balance close partnership with Americas leadership with hands-on execution in a fast-paced, high-growth SaaS environment. **This is a hybrid role based in our New York office.** ### What You'll Do - Serve as a trusted right hand to the Americas GM and an active member of the GTM Americas leadership team, providing operational insight that shapes regional strategy and decision-making - Partner with Americas Sales leadership to drive regional GTM strategy, territory design & planning, account prioritization, and performance optimization - Establish operational rigor around forecasting, pipeline management, KPI definition, reporting, and business reviews for the Americas region - Own and optimize sales processes and workflows (along with your cross regional counterparts), coordinating with the global GTM Systems team to ensure consistency and scalability - Serve as the Americas voice into global sales compensation structures, incentive programs, and SPIFF strategies - Drive adoption and standardization of Salesforce and core GTM tools within Americas, in close partnership with the global GTM Systems team. ### Who You Are - Bachelor’s degree or equivalent practical experience - 5+ years of experience in B2B SaaS Revenue Operations or Sales Operations - Strong experience supporting Sales and BDR/SDR motions in a high-growth environment - Experience owning or partnering closely with Deal Desk operations - Deep expertise with Salesforce and core revenue systems - Comfort operating in a matrixed environment, partnering with regional leadership while coordinating with a global operations function **Nice to Have:** - Experience with modern GTM tooling including Salesforce, Gong, and data enrichment platforms - Experience driving AI-enabled workflows and automation within Revenue Operations - Working knowledge of sales compensation design and GTM planning methodologies - French, German, or another European language proficiency is a plus ### What We Offer - Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits). - We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies - Trust and flexible working hours - Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco - High-end equipment (based on stock/availability) to do your work in the best conditions - Employer-sponsored 401(k), enabling you to prepare for retirement - Remote-friendly environment ### How We Work **Thrive Together:** We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. **Never Settle:** We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. **Go for it:** We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission. **Be real, be humble:** We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment. **Champion our Customers:** We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.