Senior Sales Operations Manager, BI & Tools

Job description

**Overview** The Americas Sales Enablement & Operations and EPS (SE&O and EPS) organization sits at the center of translating Microsoft’s commercial strategy into field execution. Within SE&O and EPS, the Americas Business & Sales Operations (BSO) group serves as the center of excellence for cross-business planning, execution performance, and sales operations transformation. Our team builds the programs, frameworks, and systems that enable thousands of sellers across the Americas to operate at scale and with precision. The Senior Sales Operations Manager, BI & Tools is an individual contributor responsible for understanding the needs of Americas sales leaders and teams, partnering with Engineering teams to deliver on those needs, reporting transformation, and tooling alignment across complex sales environments. The role sits at the intersection of sales teams, strategy, data, engineering, and sales operations. It is accountable for translating business needs into scalable reporting and artificial intelligence (AI) solutions, improving confidence in the data leaders use to run the business, and helping the field move faster from question to insight to action. In this role, you will operate with accountability, executive communication, business judgment, and an AI-first mindset. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone. **Responsibilities** - **Define business requirements and solution design** - Gather, clarify, and document complex reporting needs with stakeholders across Sales, Finance, Engineering, and Operations. Translate ambiguous business questions into clear requirements, data model expectations, dashboard designs, and implementation-ready specifications across pipeline, consumption, usage, forecast, customer planning, and territory planning scenarios. - **Modernize tools and AI-enabled processes** - Identify and lead opportunities to embed AI, Copilot, automation, and advanced analytics into sales operations workflows, reporting, planning, and issue-resolution processes. Champion solutions that reduce manual effort, improve decision quality, sharpen productivity, and shift recurring work toward scalable, exception-based operations. - **Intake, prioritization and execution management** - Own intake, triage, prioritization, and routing of BI issues, reporting gaps, enhancements, access concerns, and data-quality questions. Drive resolution across the reporting ecosystem and build interim proof-of-concepts or lightweight business solutions when practical bridges are needed before longer-term platform delivery. - **Maintain visibility and action to the portfolio of business needs** – Design Service Level Agreements (SLAs), tracking and communication rhythms that ensure Americas needs are front and center for Engineering teams and being delivered in reasonable timeframes. - **Drive program execution and field adoption** - Manage a portfolio of reporting and tooling initiatives across business operations, transformation, and field enablement. Create structured operating rhythms to track progress, surface risks, support change management, and ensure sellers and leaders can act on the insights provided—not just consume reports. **Qualifications** ### Required/minimum qualifications - Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 5+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience. - 2+ years of experience working with business intelligence software, tools OR equivalent experience. **Other Requirements** - Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties. ### Additional or preferred qualifications - Master's Degree in Business Administration, Organizational Design, or related field OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field. Sales Operations IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)