Senior Sales Operations Specialist

Job description

Sales Operations Sr. Specialist Position Summary The Senior Sales Operations Specialist supports the effectiveness and efficiency of the sales organization through process optimization, data analysis, reporting, CRM administration, and sales enablement activities. This role serves as a trusted operational partner to sales leadership, providing insights, maintaining data integrity, supporting territory and quota processes, and driving operational excellence through analytics and automation. Key Responsibilities Sales Operations Support Support sales processes and operational initiatives that improve productivity and business outcomes. Identify opportunities for process improvements and recommend solutions that increase efficiency. Partner with stakeholders across Sales, Marketing, Finance, and Operations to support business objectives. CRM & Data Management Maintain CRM data integrity through ongoing audits, cleansing activities, and governance processes. Manage account hierarchies, territory assignments, and sales data structures. Monitor data quality metrics and recommend corrective actions. Reporting & Analytics Develop and maintain dashboards, reports, and scorecards that provide visibility into sales performance. Support forecasting, pipeline analysis, and business reviews through data-driven insights. Assist in maintaining reporting consistency and standardized metric definitions. Pipeline Management Monitor pipeline health and identify exceptions such as stalled opportunities, missing next steps, or inaccurate close dates. Create and maintain CRM reports, alerts, and workflows supporting pipeline inspection processes. Territory, Account & Quota Administration Assist with territory planning and account alignment activities. Support annual quota administration and ongoing quota adjustments. Generate analyses to support coverage and capacity planning decisions. Automation & Process Improvement Support the implementation of workflow automation and operational enhancements. Identify opportunities for AI-enabled efficiencies and automation. Test, document, and support deployment of new tools, reports, and processes. Sales Enablement Support Create and maintain sales resources, documentation, job aids, and process guides. Provide system and reporting training to sales users. Serve as a subject matter expert on sales systems and operational processes. Education Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or related discipline. Experience 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Analytics, or a related field. Experience supporting CRM platforms such as Dynamics CE. Demonstrated experience with dashboards, reporting, and business analytics. Experience working with cross-functional business teams. Technical Skills Advanced Excel skills. CRM administration and reporting experience. Experience with Power BI, Tableau, or similar reporting tools. Data analysis and process documentation skills. Familiarity with automation and AI-enabled productivity tools preferred. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines #LI-JH1 Beware of scams Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate. Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition. As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions. A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.