Senior Sales Tool Administrator

Job description

About OUTFRONT We are one of North America’s most innovative media companies. We leverage the power of creative excellence, unbeatable locations and smart audience data to change the game for advertisers. Our purpose as a company is to help people, places and businesses grow stronger. To do this, we make meaningful connections between brands and people when they are outside of their homes through one of the largest and most diverse sets of out-of-home assets including billboards, transit and mobile displays across the U.S. We connect diverse audiences across over 150 markets and conduct our business considering all our stakeholders, from clients and employees, to the communities where we operate. We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team! What We Offer OUTFRONT offers a comprehensive benefits program including: Medical, Dental, Vision (including same and opposite-sex domestic partners) HSA and FSA plans, Family Benefits, Pet Benefits 401(k) Plan with an Employer Match Paid Time Off, Commuter Benefits, Educational Assistance Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs) Overview The Sales Tools Administrator is responsible for the day-to-day administration, integrity, and governance of Salesforce and OUTFRONT’s broader sales technology stack. Serving as the first-in-line point of support for sellers and sales teams, this role owns user support, system configuration, and documentation—resolving the majority of day-to-day questions and troubleshooting in real time. By absorbing high-volume support and owning escalations with clear accountability, the Sales Tools Administrator helps the Sales Tools and Productivity team to create a scalable support model to keep the business moving forward. Key Responsibilities System Integrity, Configuration & Governance Own system integrity, configuration, and governance across Salesforce and all sales technology systems, ensuring configurations and records are always current Partner with IT on all compliance reporting needs and cadence Manage license counts and user permissions where required Build automation in the test environment to validate proofs of concept for further development Assist with release management Perform proactive system maintenance, including security reviews, release updates, and org health checks User Support & Enablement Serve as first-in-line support for sellers and sales teams, responding in real time with no guessing and no unnecessary escalations Take on the majority of all incoming questions and troubleshooting Manage all user support channels, including emails, Slack channels, tickets, and Chatter Respond to all “How do I…” questions, and generate and maintain process documentation for all roles and user processes Monitor and drive user adoption across Salesforce and sales technology systems Intake, Triage & Continuous Improvement Run office hours and manage intake triage and prioritization Help manage feedback loops to inform future development Gather requirements and feedback from users and stakeholders, and translate them into clear, actionable solutions Own escalations with clear accountability, routing to Revenue Operations when needed Reduce reactive support noise and improve response times for sellers Data Governance & Quality Assist Data Governance with data quality rules Report on the success of duplicate removal and ongoing duplicate management Document and report bugs across all sales technology systems Required Qualifications 3–5 years of experience as a Salesforce Administrator or in a sales technology, sales operations, or systems support role Salesforce Administrator certification, or equivalent hands-on Salesforce administration experience, preferred Trailhead badges and superbadges demonstrating ongoing Salesforce skill development Experience providing end-user support across multiple channels (e.g., tickets, chat, email) Experience creating and maintaining process documentation and user-facing enablement materials Strong problem-solving skills and the ability to troubleshoot and resolve issues in real time Technical Skills Hands-on Salesforce administration experience, including user management, permissions, and license management Experience building automation within Salesforce (e.g., Flow, Agents) across test and production environments Familiarity with sales technology tools and integrations across the sales tech stack Experience with data quality and duplicate management practices Proficiency with support and collaboration tools (e.g., Slack, ticketing systems, Chatter) The salary range for this role is $80,000-$95,000 per year. Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York Salary Transparency Law. To all Recruitment Agencies: OUTFRONT Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our OUTFRONT Media employees or any other company location . OUTFRONT Media is not responsible for any fees related to unsolicited resumes. OUTFRONT Media Is An Equal Opportunity Employer All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.