Senior Salesforce Administrator

Job description

Are you a Salesforce Administrator who thrives in a dynamic, high-growth environment? Do you see a manual process and immediately think of ways to automate it? We are looking for a Senior Admin who is passionate about leveraging the full power of Salesforce to support the rapid growth of our business. We need a forward-thinking expert who is focused on driving automation, managing complex integrations, and continuously optimizing our Salesforce instance. You should be curious about how AI can increase system efficiency. Above all, you will partner directly with business leaders to identify bottlenecks and remove friction from core processes. Your expertise will ensure our CRM ecosystem operates seamlessly, remaining robust, secure, and aligned with our broader organizational goals. WHAT YOU'LL DO: System Administration & Governance ● Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality. ● Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization. ● Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards. ● Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org. Automation & Solution Design ● Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks. ● Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort. Partner closely with stakeholders across all areas of the business—including Sales, Finance, Customer Support, Implementation, Professional Services, and Customer Success—to align processes and eliminate friction. ● Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes. ● Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions. User Support, Training & Documentation ● Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization. ● Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively. ● Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders. Upgrades & Continuous Improvement ● Manage system upgrades: Lead the effort for seasonal Salesforce releases by assisting with impact analysis, regression testing, and post-deployment validation. ● Drive continuous improvement: Participate in initiatives to explore automation or AI-driven capabilities to keep the system modernized and efficient. WHAT YOU'LL BRING: Experience & Education ● 5+ years of direct experience as a Salesforce Administrator. ● Deep experience supporting complex revenue and services operations with a solid understanding of Quote-to-Cash processes. ● Hands-on experience with Salesforce CPQ (Configure, Price, Quote) is required. ● Experience with Certinia (formerly FinancialForce) supporting Professional Services Automation (PSA) and/or ERP workflows is highly preferred. Technical Skills ● Salesforce Proficiency: Strong working knowledge of Flow, Custom Objects, Record Types, Reports, and Dashboards. Active Salesforce Administrator Certification (Advanced Admin or CPQ Specialist is a major plus). ● Security & Compliance: Demonstrated ability to manage system security, profiles, permission sets, and change control processes. ● Integrations: Strong experience with third-party integrations and AppExchange packages. Soft Skills & Competencies ● Systems Thinker: A passion for efficiency, ensuring processes work well together to streamline commercial operations. ● Problem Solver: Excellent analytical skills with a proactive approach to troubleshooting complex system issues independently. ● Communication: Ability to work effectively with both technical and non-technical stakeholders, bridging the gap between business needs and system capabilities. ● Growth Mindset: A self-starter willing to dig into new concepts, make recommendations with limited information, and adapt to emerging technologies (AI/Automation). WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!