Senior Salesforce Administrator (GTM Systems)

Job description

**The Company** Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment. Join us in our mission to transform the healthcare staffing industry and improve patient lives! **Build the Salesforce Experience Our Revenue Team Runs On** Salesforce sits at the center of how Medely’s revenue organization operates. We’re looking for a **Senior Salesforce Administrator** who can do more than keep it running: someone who will make it cleaner, smarter, and easier for our teams to use as we scale. You’ll own the day-to-day health and continued evolution of Salesforce, along with key sales systems such as LeanData and Salesloft. You’ll work closely with Sales, Marketing, Account Management, Customer Success, and other cross-functional teams to understand where processes break down, identify opportunities before they become tickets, and build solutions that make people more effective. This role sits on the GTM Systems team within Revenue Operations and reports to our Head of GTM Systems. You’ll have meaningful ownership without operating in a silo - giving you an experienced partner to pressure-test ideas with while remaining the primary Salesforce administrator. This is a hands-on role for someone who treats Salesforce as a designed system, not a queue of requests. **What You'll Own** - **Own Salesforce administration end to end** — advanced configuration, security settings, and user roles; scalable solutions built on custom objects and advanced declarative automation; the object model managed as a designed system rather than an accumulation of requests. - **Own the definitions behind our customer and funnel metrics** — a documented data dictionary, change control on the object model, and clear ownership of every field that feeds a reported number, with data hygiene (deduplication, matching and merge rules, validation rules, required-field enforcement) enforced at the point of entry so records enter clean. - **Run lead and account routing end to end** — drive automation accuracy to 100% with monitoring that catches drift before a rep does, and instrument the funnel to show where deals stall and why. - **Oversee integrations and system architecture** — third-party integrations, API configurations, and middleware across sales engagement, enrichment, customer success, support, and billing, sequenced toward a hub-and-spoke buildout and a central data lake; support minor development efforts, including Apex triggers and code-related troubleshooting. - **Build the reporting layer** — advanced reports, dashboards, and exec-level views by vertical, so Sales, Marketing, Finance, CS, and Support leadership open the same report and reach the same conclusion. - **Serve as the single point of contact for GTM systems** — triage and prioritize inbound requests across teams, decide what gets built in-house versus routed to our external development partner, support release and change management, and apply LLM-assisted workflows (ICP scoring, intent signals, account research, outreach personalization) that are measurable and repeatable. **Who Thrives Here** - **A minimum of 5+ years** in Business Systems, RevOps, Sales Ops, Marketing Ops, or a comparable technical operations function, including hands-on Salesforce administration. - **Deep Salesforce data fluency.** You know the object model cold, write SOQL, build cross-object formula fields and reports without a tutorial, and understand how CRM data has to be structured to be trustworthy downstream. - **Integration experience.** You've owned a sync between Salesforce and at least one adjacent platform, including the field mapping and entity-resolution decisions that come with it. - **Cross-system diagnostic instinct.** You've traced a reporting discrepancy to its root by inspecting the actual shape of the data, not by trusting a field name. - **Governance discipline.** You document definitions before you build, version your changes, and enforce hygiene at the point of entry rather than by periodic cleanup — and you hold a standard when it would be faster not to. - **Ownership under ambiguity.** You turn open-ended business questions into working systems with minimal specification, and you're comfortable serving Sales, Marketing, Finance, CS, and Support at once — holding the line when a request conflicts with the data model without spending the relationship. **What Sets You Apart** - Hands-on **LeanData** experience — lead/account matching, routing, and monitoring. - Comfort supporting light development work: Apex triggers, process automation, and troubleshooting code-related issues. - Warehouse or lake exposure — you've moved CRM, GTM, and post-sale data into Snowflake, Databricks, BigQuery, or similar, and modeled it for reporting. - AI fluency — LLMs in production for classification, extraction, summarization, and prompt chaining, with AI tooling woven into your own workflow. - Consulting, agency, or early-stage background. **Why Now?** We already have a strong starting point, including detailed documentation of our systems and how they interact. The next opportunity is to build on that foundation: improve the Salesforce experience for our sales team, strengthen routing and data quality, and explore how AI can make our systems and workflows more effective. You won’t be joining to inherit a backlog and close tickets. You’ll help decide what should be improved, shape how Salesforce and our sales technology evolve, and gradually expand your ownership as our GTM systems become more sophisticated. **Why Medely: Benefits & Perks** - Competitive Compensation: Based on experience and performance - Long-term Incentives: 401k - Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance - Flexibility: We believe that work/life balance is important, so we offer flexible and unlimited PTO - Paid parental leave - Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally! - Ownership: Drive meaningful business impact on a team you’ll help build and define! - Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office! *We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.* *Work location is flexible if approved by Medely.* *Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.* *We are an E-Verify company.*