Senior Salesforce Administrator - Manufacturing, Sales & Service Cloud

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud to join our team in Bangalore, Karnataka, India. Job Title: Senior Salesforce Administrator – Manufacturing, Sales & Service Cloud Experience: 5–7 years Job Summary: We are seeking a highly skilled Senior Salesforce Administrator with strong expertise across Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud in an enterprise environment. This role involves end-to-end administration, support, optimization, and governance of the Salesforce platform while ensuring scalability, stability, security, and business alignment. The ideal candidate should possess deep functional and administrative knowledge across multiple Salesforce clouds, hands-on experience handling complex production support scenarios (L3), and the ability to collaborate effectively with business stakeholders, support teams, developers, and architects. Key Responsibilities: Support & Operations (L1 / L2 / L3 Oversight) Act as the primary L3 escalation point for Salesforce platform issues across Manufacturing, Sales, and Service Clouds Provide guidance, mentoring, and technical direction to L1 and L2 support teams Ensure SLA adherence, incident resolution, and uninterrupted service operations Perform root cause analysis (RCA) and implement preventive and corrective measures Own problem management and recurring issue resolution Support production monitoring, release validation, and hypercare activities Salesforce Administration & Platform Management: Manufacturing Cloud Administration Administer and optimize Manufacturing Cloud capabilities including: Account-Based Forecasting Sales Agreements Manufacturing Intelligence Partner and Channel Visibility Support manufacturing business processes and operational workflows Manage forecasting configurations, data visibility, and reporting Sales Cloud Administration Configure and maintain Sales Cloud functionalities including: Leads, Opportunities, Accounts, Contacts Forecasting and Pipeline Management Campaigns and Activity Management Territory Management Support sales process automation and performance optimization Service Cloud Administration Administer and optimize Service Cloud features including: Case Management and Queues Omni-Channel and Routing Service Console Email-to-Case and Web-to-Case Knowledge Management CTI integrations Support customer service operations and workflow optimization Platform Administration Design and implement automation using Salesforce Flows Manage profiles, permission sets, roles, sharing rules, and security controls Maintain data integrity, governance, and compliance standards Create and maintain reports, dashboards, and analytics Manage custom objects, page layouts, validation rules, and Lightning configurations Advanced Configuration & Troubleshooting (L3) Troubleshoot complex automation, flow failures, integration, and performance issues Support and monitor integrations using REST/SOAP APIs and middleware tools Analyze logs, debug issues, and coordinate with developers on Apex-related fixes Manage large data volumes, data quality initiatives, and data migration activities Support sandbox management, deployment activities, and release cycles Collaborate with DevOps and QA teams during deployments and testing Governance, Enhancements & Best Practices Define and enforce Salesforce governance standards and best practices Review, validate, and approve configuration and change requests Participate in solution design discussions with architects and business teams Identify opportunities for automation, optimization, and process improvements Maintain documentation including SOPs, configuration documents, and operational runbooks Ensure platform scalability, maintainability, and security compliance Stakeholder & Team Collaboration Act as a trusted advisor to business stakeholders across sales, manufacturing, and customer service functions Translate business requirements into scalable Salesforce solutions Collaborate closely with developers, architects, QA, integration, and DevOps teams Support UAT activities, end-user training, and post-release stabilization Drive cross-functional coordination in global enterprise environments Required Skills & Qualifications 3–5 years of hands-on Salesforce administration experience Strong expertise in Salesforce Manufacturing Cloud, Sales Cloud, and Service Cloud Proven experience managing L3 production support and enterprise Salesforce operations Strong understanding of Salesforce security, sharing model, and data architecture Advanced experience with Salesforce Flows and platform automation Experience with reports, dashboards, and analytics Familiarity with ITIL processes including Incident, Problem, and Change Management Experience working in enterprise-scale multi-cloud Salesforce environments Certifications Salesforce Administrator (ADM 201) Salesforce Advanced Administrator Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Good to Have: Salesforce Manufacturing Cloud Accreditation/Experience Experience with CI/CD tools such as Copado, Gearset, Jenkins, or Azure DevOps Exposure to integrations and middleware platforms (MuleSoft, Boomi, etc.) Knowledge of DevOps and release management practices Soft Skills Strong leadership and mentoring capabilities Excellent analytical and problem-solving skills Strong communication and stakeholder management abilities Ability to handle high-pressure production environments Proactive, collaborative, and solution-oriented mindset Work Environment Enterprise Salesforce multi-cloud ecosystem Collaboration with global and cross-functional teams On-call or shift-based production support as required Adherence to SLAs, governance, compliance, and operational standards About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. 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