Senior Salesforce Architect (US)

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out [Life at PointClickCare](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpointclickcare.com%2Flife-at-pointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586947941%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dIKtrMG7L0sb%2FfLrFRvhcZAmfqfNXTXDTvMsoJkwGvM%3D&reserved=0) and connect with us on [Glassdoor](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.glassdoor.ca%2FOverview%2FWorking-at-PointClickCare-EI_IE452666.11%2C25.htm&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586978442%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KVgSiL%2ByFmnpxTc5PmuErMwRNwDmTGqUzJIUSIm5fY0%3D&reserved=0) and [LinkedIn](https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpointclickcare%2F&data=05%7C02%7CSandeep.Dhillon%40pointclickcare.com%7Ce9353db140a24fd980f808ddb00013f1%7Cafd0249eca3d42058bf4ac2b6abd0fec%7C0%7C0%7C638860236586994867%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AFNWMltUX65iQ5E5LFYOrA9bKP10SzKQ7jwcti57q2E%3D&reserved=0). **\*\*Travel to Office expectations\*\*** **For Remote Roles**: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. **For Hybrid Roles**: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. **Position Summary** We are looking for a Senior Salesforce Architect, reporting to the Sr Manager- AI & Platform Architecture, to design, deliver, and continuously improve our Product-to-Cash landscape on Salesforce. This is a coaching and mentoring–focused role: you will guide engineers and solution designers, raise architectural standards, and bring deep hands-on expertise in Revenue Cloud Advanced (RCA), the billing system, and the broader quote-to-cash lifecycle. Working in close partnership with other Architects, you will help solve complex business and technical challenges and ensure solutions are designed to best serve the evolving needs of the company. The ideal candidate pairs strong Salesforce architecture experience with an AI-first mindset, applying Agentforce and Claude-based solutions to solve problems, and the ability to identify and resolve process and technology gaps across the Product-to-Cash value chain, ensuring solutions align to their core business domains and to the enterprise taxonomy framework that underpins domain roadmaps and technology transformation. **Key Responsibilities** - Serve as the architectural coach and mentor for engineers and solution designers across the Product-to-Cash domain, building team capability in Revenue Cloud Advanced and billing - Partner closely with the Principal Salesforce Architect to align on architectural direction, solve complex business and technical challenges together, and ensure solutions are designed to best serve the evolving needs of the company - Produce High-Level Designs (HLD), Low-Level Designs (LLD), and conceptual diagrams that clearly communicate architecture to technical and business audiences - Manage architecture and system roadmaps, ensuring alignment with platform standards and the long-term direction of the Product-to-Cash landscape - Define, maintain, and enforce platform standards across the Salesforce ecosystem - Build Proof of Concepts (POCs) to prove out the architecture and validate design decisions before delivery - Actively participate in requirement gathering, clarifying scope and resolving ambiguity early in the lifecycle - Work with the integration team to design and govern integrations, ensuring seamless communication and data flow across systems - Provide hands-on Revenue Cloud Advanced (RCA)/CPQ coaching, including configuration patterns, design trade-offs, and implementation best practices - Own the end-to-end architecture of the Product-to-Cash lifecycle: quoting, contracting, ordering, fulfilment, billing, invoicing, revenue, customer success, and customer support - Architect and govern the billing system and billing platform, ensuring accurate invoicing, billing schedules, payment handling, dunning, and revenue recognition flows - Identify and resolve process gaps and technology gaps across Product-to-Cash, defining remediation approaches and driving them to resolution - Apply an AI-first mindset to problem solving, leveraging Agentforce and Claude-based solutions where they add value - Work with the development team to hand over designs cleanly, ensuring they have the context and clarity needed to build - During project execution, work with SMEs and Product Owners to address any requirement gaps and shape the right solution - Extend and mature the Product-to-Cash solution as business needs evolve, ensuring the architecture scales with new products, pricing models, and billing scenarios - Translate business requirements into well-architected solutions that best leverage the Salesforce platform and Revenue Cloud - Apply architectural and engineering concepts to meet operational requirements such as scalability, maintainability, security, reliability, extensibility, availability, and manageability - Conduct research and develop Proof of Concepts on emerging Salesforce and billing capabilities, recommending solutions that are functionally robust and cost-effective - Promote the adoption of design patterns and standard processes for solution design and development - Partner with data and integration architects to ensure data integrity, security, compliance, and seamless data flow between billing, ERP, and other systems - Work closely with solution architects to ensure individual solutions align with the overall enterprise architecture - Contribute to a learning community within the enterprise architecture discipline, fostering continuous improvement **Required Experience & Skills** - Bachelor's or master's degree in computer science, Information Technology, or a related field - 10+ years of Salesforce experience across implementation, configuration, and solution design - 3–5 years of Salesforce architecture experience (minimum required) - Deep, hands-on expertise in Revenue Cloud Advanced (RCA)/ CPQ, with the ability to coach and mentor others on the platform - Proven experience producing HLD, LLD, and conceptual diagrams, and managing architecture and system roadmaps - Proven experience architecting and delivering end-to-end Product-to-Cash solutions: quoting, contracting, ordering, fulfilment, billing, revenue, customer success, and customer support - Strong experience with billing systems and billing platforms, including invoicing, billing schedules, payments, dunning, and revenue recognition - Experience working with integration teams to design and govern cross-system integrations - Demonstrated ability to identify and resolve process gaps and technology gaps across the Product-to-Cash value chain - An AI-first mindset, with exposure to Agent force and Claude-based solutions for solving business and technical problems - Experience working with Salesforce Connected Apps (applications from the Salesforce AppExchange) - Proven experience designing and delivering complex B2B SaaS Salesforce solutions - Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad, Qualtrics, or similar enterprise apps is a plus - Strong understanding of Salesforce architecture capabilities and ecosystem, including Sales Cloud, Service Cloud, and Revenue Cloud - Strong leadership, coaching, and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders - Salesforce certifications such as Salesforce Certified Application Architect or Salesforce Certified System Architect preferred - Familiarity with enterprise architecture frameworks (TOGAF, C4, ArchiMate, etc.) - Strong analytical, problem-solving, and communication skills - Understanding of security architecture principles and practices #LI-AJ1 #LI-Remote