Senior Salesforce - Comm Cloud Resources

Job description

Job Title: Senior Salesforce Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado Location: Brazil Mode: Remote We at Coforge are hiring **Senior Salesforce**with the following skill set. Key Responsibilities - Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations. - Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency. - Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product Catalog, service processes, and customer lifecycle management, where applicable. - Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation to meet complex business requirements. - Design and implement integrations with enterprise applications using REST/SOAP APIs, Platform Events, and middleware technologies. - Provide technical leadership and solution architecture guidance, ensuring adherence to Salesforce best practices, scalability, security, and governance. - Collaborate with business stakeholders to define customer service strategies, chat workflows, agent enablement, and cross-cloud solution designs. - Enable and support DevOps practices through Copado, including version control, CI/CD pipelines, automated deployments, and release management. - Support user adoption through training, documentation, production support, and continuous platform optimization. - Stay current with Salesforce seasonal releases, Communications Cloud enhancements, AI capabilities, and emerging platform technologies, recommending improvements where appropriate. Required Skills & Qualifications - Proven experience designing and implementing Salesforce Service Cloud solutions in enterprise environments. - Hands-on experience with Salesforce Communications Cloud, including industry-specific capabilities and customer service processes. - Strong understanding of CRM processes, Case Management, Omni-Channel Routing, Digital Engagement, chat, messaging, and customer support operations. - Experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Flows, and platform declarative tools. - Experience integrating Salesforce with external systems using APIs and middleware platforms. - Hands-on experience with Copado or equivalent Salesforce DevOps platforms, including CI/CD and release management. - Strong understanding of Salesforce security, sharing model, data architecture, and governance. - Ability to lead solution workshops, provide architectural guidance, and engage effectively with business and technical stakeholders. - Excellent analytical, communication, and problem-solving skills. Preferred Skills: - Experience with OmniStudio (OmniScripts, FlexCards, DataRaptors, and Integration Procedures). - Experience with Salesforce Data Cloud, Agentforce, Experience Cloud, or other Salesforce Industry Cloud products. - Experience with enterprise integrations, large-scale Salesforce transformations, and multi-cloud implementations. - Familiarity with Salesforce Industries architecture and TM Forum concepts is desirable. - Experience working within Agile delivery teams across onshore and offshore locations. - Salesforce certifications such as Service Cloud Consultant, Communications Cloud Accredited Professional, Platform Developer I/II, Application Architect, or System Architect are highly desirable. Posted On: 15-07-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.