Senior Salesforce Engineer

Job description

**Hello,** We are **Recognise Bank;** a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is **building stronger futures with bespoke financial solutions**. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to **build and grow stronger futures for lasting success**. Our values shape how we work and grow together: 💪 **Can do, will do:** We take ownership, solve problems, and adapt as our customers’ needs evolve. ✨ **Be brilliant:** We show up with curiosity and energy, always striving for better. 🤝 **Do the right thing:** We act with integrity, responsibility, and care in everything we do. 💡**Make a difference:** We focus on impact, helping our customers, colleagues, and communities succeed. **About the role** Develop, enhance, and support the Bank's Salesforce and nCino platforms, delivering scalable, secure and reliable solutions that support lending, customer servicing, operational efficiency, and business growth. Partner with business stakeholders, technology teams, and third-party providers to implement high-quality platform enhancements, integrations, and automation while adhering to Salesforce development best practices, governance standards, and the Bank's strategic objectives. ### Key Responsibilities - Own the design and delivery of Salesforce solutions that meet business requirements whilst maintaining platform stability, scalability, and performance. - Lead the development, enhancement, and support of Salesforce functionality using declarative and programmatic approaches, including Flows, Apex classes, triggers, and Lightning components where required. - Deliver robust integrations between Salesforce, nCino, and internal or third-party systems using APIs, middleware, and integration best practices. - Establish and embed Salesforce development standards, coding practices, testing approaches, and release management processes. - Develop and maintain automated tests and deployment processes to ensure solution quality, reliability, and compliance with change management requirements. - Collaborate with Product Owners, Business Analysts, Architects, and operational teams to translate business needs into effective technical solutions. - Review and optimise existing Salesforce and nCino configurations, identifying opportunities to improve automation, user experience, platform performance, and technical debt. - Monitor platform health, troubleshoot complex issues, and drive root-cause resolution of production incidents. - Partner with technology and security teams to ensure Salesforce solutions comply with regulatory, governance, data protection, and security requirements. - Mentor and support colleagues by sharing Salesforce expertise, promoting best practices, and contributing to a collaborative engineering culture. ### Corporate Responsibilities - Read and follow all relevant company policies and procedures - Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy - Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role - A Material Risk Taker for the bank you will need to act in accordance with regulatory expectations of a Certified individual ### Required Skills & Experience **Essential:** - Degree, professional qualification, apprenticeship, or equivalent practical experience in a technology-related discipline. - Salesforce Administrator certification - Proven experience developing and supporting enterprise Salesforce solutions in a complex business environment. - Experience designing and implementing Salesforce integrations with internal and external systems. - Experience building and maintaining Apex classes, triggers, test classes, and Salesforce Flows. - Experience working within structured software development and change management processes. - Experience collaborating with technical and non-technical stakeholders to deliver business outcomes. - Experience troubleshooting and resolving complex platform and integration issues. - Strong Salesforce platform knowledge, including Sales Cloud and platform automation capabilities. - Advanced knowledge of Salesforce Flows, validation rules, security model, profiles, permission sets, and sharing architecture. - Strong Apex development skills, including classes, triggers, asynchronous processing, and test automation. - Knowledge of Salesforce integration patterns, REST APIs, web services, authentication mechanisms, and data synchronisation approaches. - Understanding of Salesforce data modelling, data quality management, and platform governance. - Familiarity with source control management tools such as Git and code editors like VSCode. - Knowledge of software engineering principles including code quality, testing, documentation, and secure development practices. - Ability to apply Salesforce practices when designing and implementing solutions.