Senior SAP SD Consultant

Job description

Location: Egypt Market Unit: Global Buissnes Services Career Level: Professionals SAP SD Consultant THAT MAKES YOUR JOB EXCITING: As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics You implement corrections in your specialist area in collaboration with our Basis Consultants Your diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance Your area of activity also includes developing solutions together with our customers for business-critical processes As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options, including in the area of software applications Through your support, you create the basis for fast and secure communication and solution-finding for our customers and contribute significantly to better customer loyalty WHAT SETS YOU APART: In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in-house projects You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring When advising customers, you value a trusting and cooperative partnership A good command of English would also be desirable Your strength lies in recognizing problems, analyzing their causes, and finding possible solutionsTeam spirit, resilience,e and the necessary flexibility to react quickly to new requirements are a matter of course for you WHAT YOU CAN EXPECT : Challenging and varying assignments with world market leaders and hidden champions Vast opportunities for building, nurturing, and honing your skills through regular knowledge exchange with our experts Autonomy and flexibility in your daily work Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany Secure role in a friendly, open-minded, and committed team Attractive salary package, social insurance, and private medical insurance40 hours per week with German calendar