Senior SAP Support Consultant

Job description

Accountabilities: Provide application support to payroll clients through functional advice, guidance, troubleshooting, and appropriate technical activities. Manage incidents, service requests, and change requests through ServiceNow, following ITIL principles and agreed service-level targets. Perform functional analysis and provide guidance on UK and Ireland payroll processing queries. Act as a senior member of the payroll support team, mentoring junior colleagues, facilitating daily stand-ups, and supporting planning and knowledge-transfer activities. Serve as a Single Point of Contact (SPOC) for assigned clients, developing in-depth knowledge of their system configuration and payroll processing cycles. Maintain accurate and up-to-date client documentation following system changes and process updates. Manage change requests from requirements gathering and estimation through unit testing, implementation, and deployment. Provide regular status updates, identify blockers, and communicate progress to support leadership and wider delivery teams. Participate in client-facing calls to provide updates on incidents, resolutions, and ongoing support activities. Investigate and resolve complex SAP Payroll defects involving overtime, social security calculations, legal reporting, allowances, sickness, taxes, posting, payslips, RTI, and other UK-specific payroll requirements. Apply established change and release management practices to ensure reliable and controlled system updates. Manage the testing and implementation of SAP patches, including HRSP and CLC updates. Support End-of-Year and Start-of-Year payroll activities in collaboration with client payroll teams. Contribute to continuous improvement and develop deeper expertise in SAP SuccessFactors Employee Central Payroll (ECP). Requirements: Hands-on experience with UK and Ireland SAP Payroll, including schemas, Personnel Calculation Rules (PCRs), wage type creation, basic pay configuration, and related payroll functionality. Proven experience working with SAP Payroll systems in maintenance, troubleshooting, configuration, and application support environments. Experience with SAP SuccessFactors Employee Central Payroll (ECP) is advantageous. Strong understanding of UK and Ireland payroll processes, systems, and relevant legislation. Ability to prioritize and manage work across multiple clients while meeting deadlines and contractual SLA requirements. Strong analytical and problem-solving skills, with exceptional attention to detail. Excellent written, verbal, and presentation skills, with the ability to communicate complex technical matters in clear, business-oriented language. Strong stakeholder management skills and the ability to build effective relationships with clients and colleagues at different levels. Ability to work independently while also contributing effectively within a collaborative team environment. Flexibility to adjust working hours when required to support critical payroll issues or escalations. Experience with systems implementation is beneficial but not mandatory. Strong interest in developing subject-matter expertise in SAP SuccessFactors Employee Central Payroll. Ability to support UK working hours and time-zone requirements. Work authorization in the employing country without requiring current or future visa sponsorship is required. Benefits: Remote work opportunity. Competitive total rewards package. Health coverage options. Wellbeing and employee support programs. Retirement benefits. Vacation and sick leave. Maternity, paternity, and adoption leave. Continuing education and professional training. Voluntary benefit options. Opportunities for career growth within a growing global organization. Exposure to international payroll operations and SAP SuccessFactors technologies. Collaborative and inclusive working environment. Opportunity to develop specialized expertise in SAP Payroll and ECP. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior SAP Support Consultant based in India. This is a senior SAP Payroll support role focused on delivering reliable application maintenance and advisory services to payroll clients across the UK and Ireland.You will serve as a trusted technical and functional expert, helping clients resolve complex payroll issues and maintain stable systems.The role combines hands-on SAP Payroll configuration, incident management, change delivery, testing, and continuous improvement.You will also act as a key point of contact for assigned clients while supporting service quality and contractual SLA commitments.As a senior member of the support team, you will mentor colleagues, contribute to knowledge sharing, and help coordinate daily activities.The environment is collaborative and client-facing, with opportunities to deepen expertise in SAP SuccessFactors Employee Central Payroll.This role is well suited to an experienced SAP Payroll professional who enjoys solving complex problems and working closely with stakeholders.