Senior Service Designer (Expert Level)

Job description

About Justera Group Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden. About the Role: We are seeking a highly experienced Service Designer with a strong strategic and operational mindset to support a large-scale digital transformation initiative within a complex enterprise environment in the automotive sector. This role requires a seasoned practitioner who can operate confidently across business, technology, and operations—connecting the dots between strategy and execution, and ensuring that end-to-end services are designed around real user needs and organizational feasibility. The Service Designer will act as a key integrator across multiple stakeholders, helping to translate ambiguity into clarity, and shaping coherent, scalable service experiences across the full customer and operational lifecycle. Key Responsibilities: Lead and facilitate stakeholder and user research across multiple domains and business units Develop, refine, and maintain end-to-end service blueprints and service ecosystem maps Identify gaps, overlaps, and inefficiencies in existing service structures and operating models Synthesize insights from research into clear service opportunities and design directions Define and evolve personas, user journeys, and experience frameworks Facilitate alignment workshops with product managers, architects, business analysts, and operational stakeholders Translate strategic intent into actionable service requirements and design principles Contribute to the shaping of future operating models and service delivery frameworks Ensure user-centricity is embedded across processes, systems, and organizational structures Support prioritization of initiatives based on user needs, business value, and feasibility Drive continuous improvement by grounding decisions in qualitative and quantitative insights Requirements: Extensive experience in service design within complex, large-scale organizations Strong expertise in service blueprinting, journey mapping, and ecosystem design Proven ability to lead cross-functional workshops and stakeholder alignment sessions Deep understanding of how services are delivered across people, process, and technology layers Experience working closely with product teams, engineering, and business stakeholders Strong synthesis skills with the ability to turn ambiguity into structured insights Excellent facilitation, communication, and storytelling skills Comfortable operating at both strategic and hands-on delivery levels Experience in digital product or platform environments is highly preferred What We Offer: A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects Competitive compensation and comprehensive benefits package A supportive culture that fosters continuous learning, growth, and professional development Flexible hybrid working model for an optimal work-life balance 25 days of annual leave to recharge and relax An annual wellness allowance of 3,500 SEK to support your health and wellbeing