Senior Service Engineer

Job description

【Main Task】 • Work and perform in compliance with company’s regulations and requests. • Perform Technical Field Service activities －Installation and commissioning of equipment －Troubleshooting, repair, and maintenance －Escalation support －User Training / Customer Training －Providing sales support －All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned 工作待遇 面議 【Education】 • College or above degree in industry technology relevant. Major in mechanical or optics is preferred. • TOEIC Listening & Reading score >550 【Experience】 • 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems • Previous Coordinate Measuring Machine installation and troubleshooting experience is a plus. • Familiar with illumination is a plus • Excellent communication and customer service aptitude is required. 【Other skills】 • Microsoft operating system knowledge is required • Be able to function independently, be self-motivated and yet be part of a team. • Good command of written and spoken English • Willingness to travel domestic and internationally. • Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc. Your ZEISS Recruiting Team