Senior Service Engineer (Lafia, Nasarawa State)

Job description

Position objective: The C&I Operations Engineer/Lead owns the full operational lifecycle of Husk's Commercial & Industrial (C&I) solar portfolio in Nigeria - from commissioning handover (HOTO) through day-to-day service delivery, maintenance execution, customer relationship management, and performance reporting. The role is the single operational accountability point for all active C&I sites, ensuring asset uptime, contracted SLA fulfilment, and customer satisfaction are consistently achieved. This is a hands-on, field-anchored position requiring deep technical competence combined with the commercial maturity to manage high-value client relationships directly. As the C&I portfolio scales, this role will anchor the foundation of Husk Nigeria's C&I Operations function and is expected to evolve into a team leadership position. Key Responsibilities Include: 1. Asset Operations & Uptime Management Own the operational performance of all active C&I sites - ensuring maximum plant availability and energy delivery in line with contracted SLAs. Monitor daily site performance data and act on anomalies proactively before customer escalation. Maintain accurate site logs, operational parameters, and energy flow records for each C&I asset. 2. Preventive Maintenance (PM) Design and execute structured Preventive Maintenance programmes for all C&I sites in accordance with OEM specifications, IEC standards, and Husk's Technical & Operating Standards. Schedule and mobilise field technicians, third-party service vendors, and spare parts to execute PM on time and within budget. Maintain PM completion records, checklists, and compliance documentation for all sites. Conduct periodic site inspections to validate PM quality and identify emerging failure risks. 3. Corrective Maintenance (CM) & Fault Resolution Serve as the primary technical response owner for all unplanned faults, equipment failures, and site outages across the C&I portfolio. Lead fault diagnosis, root-cause analysis, and resolution - hands-on where required, coordinating specialist support for complex faults. Manage escalation protocols: ensure critical faults are acknowledged within 1 hour and resolved within agreed MTTR targets. Track open corrective actions, prevent repeat failures, and close out tickets systematically through the maintenance management system. 4. Customer Relationship Management (Post-HOTO) Serve as the primary operational point of contact for all C&I customers after commissioning handover - managing the day-to-day relationship with professionalism and responsiveness. Conduct regular service review meetings with clients; present performance reports, address concerns, and maintain trust throughout the PPA lifecycle. Manage customer complaints and service requests within defined SLAs - ensuring formal logging, root-cause communication, and satisfactory resolution. Proactively communicate planned maintenance schedules, outages, and system changes to affected customers in advance. Identify and escalate any commercial, contractual, or relationship risks to the Senior Director in a timely manner. 5. Reporting & Performance Visibility Prepare and submit weekly site performance reports and monthly Operations Summaries covering uptime, Solar generation, preventive/corrective maintenance status, usage and customer satisfaction. Contribute C&I operational data and narrative to the Operations Dashboard and Monthly Performance Reviews (MPR). Maintain accurate records of all service events, faults, vendor activities, and customer interactions. Flag performance risks and operational deviations proactively with recommended corrective actions. 6. Vendor & Contractor Management Manage C&I-specific service vendors, OEM partners, and field contractors - tracking SLA compliance, mobilisation timelines, and quality of work. Validate vendor deliverables, certify work completion, and process invoices accurately and on schedule. Support procurement of spare parts, consumables, and specialist services in alignment with approved operational budgets. 7. HSE & Regulatory Compliance Enforce HSE standards at all C&I sites - conducting safety inspections, ensuring compliance, and promoting a zero-incident culture. Maintain and update commissioning records, HOTO documentation, and regulatory compliance files for all active sites. 8. Commissioning Support & HOTO Support the Projects team during the commissioning phase of new C&I installations — participating in testing, verification, and snag resolution. Own the formal HOTO process from Projects to Operations: validate completeness of commissioning documentation, site readiness, and client acceptance before assuming operational responsibility. Ensure all new sites are fully onboarded into the operational management system at HOTO — with monitoring connectivity, PM schedules, and vendor coverage confirmed. Bachelor's degree in Electrical Engineering, or a closely related engineering discipline. COREN registration (or active pursuit) is an advantage. Relevant technical certifications in large solar PV systems, battery storage are a strong plus. Minimum 5 years of hands-on experience in operations, maintenance, or technical service delivery for large-scale solar PV, hybrid energy, or C&I power systems. Demonstrated experience managing O&M for installations of >200 kWp capacity, including corrective and preventive maintenance execution. Proven ability to manage multiple sites simultaneously, with accountability for uptime, SLAs, and client satisfaction. Experience managing service vendors, field technicians, and third-party contractors. Prior exposure to BESS (Battery Energy Storage Systems) and AC-coupled hybrid configurations is preferred. Strong working knowledge of solar PV systems, BESS, hybrid inverters, AC/DC distribution, and protection systems. Proficiency in reading and interpreting single-line diagrams, protection coordination schemes, and system performance data. Familiarity with energy monitoring platforms. Solid understanding of relevant standards: IEC 62446, IEEE 1547, ANSI relay codes, and Nigeria electrical safety regulations. Hands-on, self-starting operator who can diagnose and resolve faults independently - without waiting for direction. Strong customer-facing presence: professional, calm under pressure, and capable of managing high-value client relationships. Structured thinker who reports with clarity, escalates with precision, and documents thoroughly. Location and Travel This role is based in Lafia, Nasarawa State, Nigeria with regular travel to Husk minigrids and other operational locations. Salary Based on the candidate’s experience and qualifications, salary can be negotiated if required Women candidates are encouraged to apply. DISCLAIMER: This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. Husk Power Systems and its subsidiaries are equal-opportunity employers and make employment decisions on the basis of merit and business needs. We hire without consideration of race, colour, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. About Us Husk Power Systems (“Husk”) is an award-winning clean energy company serving rural India and Sub-Saharan Africa. In 2023, it was named “World’s Best Challenger Brand” in the energy industry and is a 3-time Global Cleantech 100 company. The company’s AI-powered rural energy platform provides 24/7 renewable power to rural households, commercial customers, institutions, and small factories. It also delivers a range of other products and services, including e-commerce and credit financing of branded appliances for home and commercial use, as well as community-based solutions for e-mobility and the agricultural value chain. Husk’s mission is to superchange economic growth and social well-being in rural communities that are unserved and underserved. Benefits Husk offers flexible working conditions with employee benefits that are in line with global best practices. These include clear career growth planning, transparent performance review and reward processes that are gender neutral, maternity, and paternity leave, gender-inclusive workplace conditions with special attention given to the safety and security of our women employees, 18-day annual paid leave, and family health insurance. Husk does not believe in micromanagement and encourages its employees to have a healthy work-life balance, giving them the freedom to manage their workload to be compatible with their lives.